Day Translations is a worldwide translation and interpreting company. We strengthen global communication by providing accurate, localized translations, interpretation, outsourcing services, and a broad range of custom language solutions for individuals, organizations, and businesses of all sizes.

Position type: Full-time (40 hours per week)
Location: Remote (worldwide)

We are looking for a bilingual (English/Japanese) Customer Support Representative to manage our clients’ calls and chat messages every day. As a Customer Support Representative, you will be the first point of contact for clients who call to request service information or to follow up on an existing project. The ideal candidate has experience in customer support and service, a bilingual background, and knowledge of language and translation.

Job Description:
– Respond to chat messages, phone calls, and emails from external clients promptly and thoroughly
– Inform clients about interpreting, translation, and localization pricing and procedures, as well as other services offered by Day Translations
– Process incoming leads and assist Project Managers in defining project scope
– Update clients on the current status of ongoing projects
– Forward chat/phone information and messages to the appropriate departments
– Record activity in tracking systems and communicate actively with team members to confirm task completion
– Follow all applicable policies and procedures
– Complete documentation and other related tasks as assigned

Requirements:
– Proven experience in customer support or customer service
– Ability to handle inbound calls throughout your entire shift
– Excellent verbal and written communication skills in English (native or C1) and fluency in Japanese. Additional languages are a plus
– Knowledge of the translation industry is a plus, but not required
– Strong cross-cultural and interpersonal communication skills
– Professionalism and courtesy in all interactions

To be considered for this position, you must:
– Submit your application
– Complete the Emotional Intelligence and Wonderlic assessment after applying

Both steps are required to continue in the evaluation process. Please note: Some candidates may be required to complete a background check before hiring.
All application questions are required. If any question is not answered fully, the application may be disqualified or the candidate may be contacted for clarification.