About Lyra Health
Lyra is reshaping mental health care by combining technology with compassionate human support, helping people thrive emotionally both at work and at home. We partner with major companies—including Morgan Stanley, Uber, Amgen, and other Fortune 500 organizations—to expand access to high‑quality, effective mental health care for employees and their families. Through our digital care platform and global provider network, 20 million people have access to exceptional care that helps them feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has secured over $900 million in funding.

Lyra is seeking a Provider Technology Manager to join our international operations team. This role will guide the ongoing enhancement of Lyra’s global technology platform, ensuring it meets local user needs while upholding global service standards.

The ideal candidate brings strong leadership experience—setting direction and fostering collaboration across product, engineering, and operations—along with exceptional project management and execution skills.

We prefer candidates who can work from our London office one day per week, though this can be negotiated.

Key Responsibilities
• Define long‑term goals for provider success supported by Lyra’s technology suite.
• Lead business case evaluations to determine priorities that best serve Lyra members, balancing operational needs with engineering considerations, and collaborate with Technology partners to shape the international roadmap.
• Oversee end‑to‑end operational rollout of new features.
• Ensure globally scoped technologies are correctly implemented, identifying and resolving issues as they arise.
• Build effective, streamlined collaboration processes with product, engineering, and provider operations teams.
• Encourage innovation by remaining attentive to feedback on how existing or new technologies can evolve.
• Develop role scopes, hire strong talent, and cultivate a highly effective team.
• Maintain and elevate provider experience with Lyra’s technology suite worldwide.
• Gather requirements from operational teams for new features and systems in partnership with international technology teams.

Qualifications
• Comfortable working in uncertain, rapidly evolving environments.
• Self‑motivated and able to operate independently.
• Familiarity with agile development and user‑centered design is helpful but not required.

Experience
• 10+ years of experience implementing technology in the healthcare sector; experience working directly with providers is a plus.
• Proven leadership, team development, and operational efficiency.
• Strong management capabilities with success collaborating on cross‑functional technical initiatives.

About You
• Highly organized with strong planning and prioritization skills.
• Passionate about increasing access to high‑quality mental health care.
• Oriented toward continuous improvement and innovation.
• Honest, dependable, and guided by strong integrity.
• Excellent written and spoken communication skills with the ability to simplify complex information.
• Accountable, pragmatic, and solutions‑focused.
• Detail‑oriented, able to maintain confidentiality and ensure data accuracy.
• Consistent in following procedures and documenting actions.
• Enthusiastic and motivated, with a clear understanding of where you can add value.
• Collaborative and adaptable to change.
• Able to work independently while escalating key issues appropriately.
• Flexible and comfortable in a fast‑paced setting.
• Capable of meeting deadlines and performing under pressure.

Why Lyra?
• 28 days of annual leave plus bank holidays
• Private medical coverage
• Discretionary bonus program
• Group life assurance up to 10x salary
• Critical health insurance providing a lump‑sum payout of 2x salary, depending on illness
• 24/7 Employee Assistance Programme
• Accredited Living Wage Employer

We are an Equal Opportunity Employer and do not discriminate based on legally protected characteristics.

By applying, you acknowledge that your personal information will be handled according to Lyra Health’s Workforce Privacy Notice. We collect information such as your name, contact details, gender identity, employment background, and other data needed for recruitment and assessment purposes. We may also request sensitive information, such as race, ethnicity, or sexual orientation; providing this is optional and voluntary. California residents may limit the use of such data through the designated form. Information is retained only as long as necessary for its intended purposes, and Lyra does not “sell” or “share” personal information as defined by the CPRA. Individuals in the EU, UK, and Switzerland may have additional data rights, including access, deletion, correction, or restriction of processing. These rights may have legal limitations. For inquiries, contact globaldpo@lyrahealth.com. Additional details are available in our Workforce Privacy Notice.

Benefits for UK‑based employees will comply with UK law and may differ from those offered in other regions.