Looking for Junior Operations Associate for FlyFlat – a Flight concierge and travel advisory company About Frontier: At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client. About the client (FlyFlat): FlyFlat is a luxury travel platform with the best deals in the world on long-haul, international, business, and first-class tickets. FlyFlat saves an average of 35% off retail prices and offers the biggest savings for ways and last-minute flights saving our clients up to 80% off. We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public largely through arbitraging credit card miles and points. When mileage deals aren’t available, we leverage proprietary hidden city fares, gift card arbitrage, and net fares to always save our clients money. Since 2017, clients have been happy to return to FlyFlat for its excellence in customer service, follow-through, and top-notch execution in even the most last-minute of travel needs. Joining FlyFlat means being part of a dynamic team dedicated to revolutionising the way people travel. If you are a growth-minded professional with a passion for driving customer acquisition and revenue growth, we invite you to apply for the Head of Growth position and help us shape the future of luxury air travel. Key Responsibilities

Service incoming messages, emails from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.

Ensure proper documentation of all airline and department documentation is provided as required.

Search for flights using points, learn and implement various travel hacking techniques.

Flag and escalate trends and important customer issues to leadership and customer success teammates.

Accurately interpret air requirements utilizing a variety of sources.

Complete cross-functional and customer success specific tasks

Seek opportunities to create special moments and surprise and delight moments for customers

Share and elevate customer success stories

Experience

0-2 years of experience working in customer experience, customer success, or customer service for a tech company, SAAS and/or startup

Excellent verbal and written communication skills

Customer centric – you think about how to create better experiences for customers first

Ability to build relationships quickly and work well cross functionally with product and marketing teams and others

Detail-oriented and well organized, able to explain complex topics in a clear way

Strong interest and knowledge of loyalty industry, specifically with travel, airlines, and credit card programs

Flexibility – we’re growing and evolving and we’re looking for folks to grow and evolve with us

Access to a quiet distraction-free workspace with excellent internet connectivity

Compensation & benefits

Work Schedule: Full Time, US shifts

Compensation: Monthly salary of $200 for the first month followed by Annual Salary of $5,400

Paid vacation and sick time

$67,500 — $110,000/year