The Implementation Manager oversees the end-to-end implementation of our SaaS solutions. By partnering closely with clients, this role ensures a seamless onboarding experience, promotes effective cross-functional collaboration internally, and delivers each implementation on schedule and to an exceptionally high standard. The ideal candidate brings strong project and client management skills, excellent communication, and a customer-first mindset.

Key Responsibilities
– Lead full-lifecycle SaaS implementations, from discovery and design through configuration, testing, training, and go-live, ensuring a smooth handover to ongoing client support.
– Manage multiple client projects simultaneously while consistently meeting timelines, deliverables, and expectations.
– Build and maintain detailed project plans, monitor progress, and proactively identify risks, issues, and dependencies.
– Run client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria.
– Advise clients on solution design and configuration choices based on best practices.
– Coordinate internal teams and quality checks to ensure data accuracy and system readiness prior to launch.
– Deliver clear, consistent project status updates and proactively mitigate risks to ensure successful outcomes.

Client & Stakeholder Management
– Act as the primary point of contact for client project teams and stakeholders.
– Build strong, relationship-based trust and provide a positive, consultative implementation experience.
– Set clear expectations, communicate project status, and lead effective client meetings and presentations.
– Advocate for client needs internally while balancing project objectives and product capabilities.

Solution Design & Documentation
– Participate in solution design discussions and validate configuration options to meet client goals.
– Document processes, requirements, use cases, and configuration specifications.
– Support internal process improvements and help establish scalable implementation best practices.
– Serve as a sales engineer during early adoption opportunities, supporting Sales and Product in pre-sales and scoping discussions.

Cross-Functional Collaboration
– Collaborate with Sales to ensure a smooth post-sale handoff and alignment on goals and scope.
– Work closely with Product Development to translate client needs, confirm solution design, and share feedback to improve the product.
– Partner with Client Success to ensure a seamless transition from implementation to long-term support.
– Continuously improve internal onboarding practices and SOPs.

Requirements & Qualifications
– 3–5 years of experience in SaaS implementation, project management, consulting, or a related field.
– Strong client-facing skills and ability to manage relationships effectively.
– Proven ability to lead complex projects involving multiple stakeholders.
– Experience working with colleges, universities, or the education sector is preferred (but not required).
– Proficiency in project management, including planning, timelines, issue tracking, and risk management.
– Excellent verbal and written communication skills, including presentations.
– Strong problem-solving skills with the ability to simplify complex requirements.
– Ability to participate in and contribute to solution design discussions.
– Highly organized, detail-oriented, and able to work toward deadlines.
– Customer-first mindset with strong ownership and accountability.
– Familiarity with agile environments and collaboration with product/engineering teams is a plus.
– Ability to influence and facilitate discussions to drive decisions with clients and internal teams.
– Collaborative mindset across Sales, Product, Engineering, and Client Success teams.
– Comfortable working in a fast-paced, dynamic environment.

Perks & Benefits
– Competitive salary with annual bonus
– Flexible PTO and hybrid/remote work options
– Comprehensive medical, dental, and vision coverage
– 401(k) with generous employer match plus financial planning support
– Company-paid life and disability insurance
– Collaborative, mission-driven culture

About Us
PeopleGrove helps colleges and universities deliver meaningful engagement and hands-on learning that leads to measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove supports institutions in improving student preparedness, meeting accreditation requirements, and demonstrating program effectiveness. The platform serves 500+ institutions and 750+ academic programs, including 98% of key clinical programs in the United States.

Learn more about how PeopleGrove is shaping the future across the full learner lifecycle—from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit https://www.peoplegrove.com and follow us on LinkedIn.