ABOUT US
At Vida, we help people improve their health — and we’re transforming the healthcare system while we do it.

Vida is a virtual health clinic offering personalized, on-demand coaching and care through an easy-to-use app. Our network includes prescribers, registered dietitians, therapists, and health coaches who support chronic cardiometabolic conditions such as diabetes, obesity, and hypertension, as well as lifestyle goals like healthier eating, increased physical activity, weight loss, and stress reduction.

By combining advanced technology with top-tier healthcare professionals, Vida removes traditional barriers to quality care. Fortune 1000 companies, major national payers, and large providers trust us to help their employees live their healthiest lives.

Vida is authorized to operate in many—but not all—states. If you are located outside a registered state, you may not be eligible for employment. Please speak with your recruiter for details.

The Vida Medical Assistant reviews and routes inquiries from various communication channels to support the efficiency of our prescribing services. MAs provide ongoing assistance to ensure timely, high-quality care for our members.

Responsibilities:
• Assist medical providers by reviewing and responding to provider chat messages.
• Route messages to the appropriate teams when necessary.
• Research and resolve provider escalations from Member Support, Quality Assurance, and the Prior Authorization team.
• Manage the exception process for restricted medications with PBM partners.
• Complete prior authorization forms and address related issues and escalations.
• Collaborate with all providers on a member’s care team.
• Maintain strict confidentiality and comply with HIPAA at all times.
• Follow department policies and procedures.
• Stay current on Vida training and communications.
• Accurately document work hours using the correct ADP pay codes.
• Adhere to Vida’s QA and compliance standards to ensure a consistent, safe member experience.
• Communicate using Vida’s provider platform and templates.
• Use cloud tools such as Slack, Google Suite, and Zoom efficiently.
• Work within the scope defined by Vida’s clinical guidelines.
• Follow all Vida policies and consents related to member services.

Requirements:
• Availability during Vida business hours: Monday–Friday 8 AM–8 PM and Saturday/Sunday 8 AM–12 PM, based on the MA’s time zone.
• One year of experience working at Vida.
• Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Experience in a medical office, clinic, or telehealth environment is a plus.
• Familiarity with utilization management policies and procedures.
• Strong written and verbal communication skills.
• Proficiency with telehealth technology.
• Ability to multitask and prioritize in a fast-paced environment.
• Compassionate, patient-focused approach.
• Strong organizational skills and attention to detail.
• Ability to provide 40 hours of weekly availability.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is central to our mission. All qualified applicants will receive consideration without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status. We also consider qualified applicants with criminal histories, as permitted by law.

We work to attract, develop, and retain exceptional talent from a diverse candidate pool. We not only accept differences—we celebrate, support, and depend on them to strengthen our team, our platform, and the people we serve. Vida is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans throughout the application process.

We do not accept unsolicited assistance from recruiters or search firms. Any resumes submitted without a signed, position-specific agreement will be considered Vida’s property, and no fees will be paid if a candidate is hired from an unsolicited referral.