Our software and services are designed to deliver a smooth, dependable experience. But when something goes wrong, our customers rely on us for support. Happiness Engineers are our front-line team members who ensure users receive excellent service. Their role is crucial: they interact with customers more than anyone else at Automattic and help shape the experience people have when they need us most.

No matter whether your background is in technical support, customer success, or engineering, we’d love to hear from you if you’re passionate about providing an exceptional customer experience.

Want to learn more about how our team works? Visit https://happinessengineer.blog/ to see what Happiness Engineers have shared about their work.

On a typical day, our Happiness Engineers:
• Collaborate with our global team while maintaining a high level of independence and responsibility.
• Support a wide range of customers via email, live chat, voice, and video calls—whether troubleshooting with a developer, helping an end user, or discussing solutions with a mid-sized agency.
• Go beyond the initial question to help customers gain long-term value from our products.
• Reach out to new and existing customers to understand their goals, collect feedback, and support their continued success.
• Diagnose, troubleshoot, test, and use our products hands-on.
• Stay flexible, adapt to change, and keep learning.
• Proactively share ideas that help customers achieve better outcomes.

Our Happiness Engineers:
• Have strong experience in technical support, engineering, and/or customer success. WordPress expertise is a major advantage.
• Communicate clearly and effectively, building quick rapport with users, developers, and agency clients. Fluency in both spoken and written English is required.
• Excel at problem-solving and use good judgment—offering solutions that address immediate needs while supporting customers’ long-term growth.
• Value accountability and follow-through, stay calm and professional in difficult situations, and welcome constructive feedback.
• Have solid knowledge of ecommerce and understand what it takes to run, grow, and support a successful ecommerce business.

If you have a background in sales or technical account management, we’d love to hear about it. Please also include any leadership experience in technical or customer-success roles.

If you’re interested in joining the team, please use the form below to tell us more about yourself and your interests. Thank you!