About Apex Skin: We are Apex Skin, and our mission is to deliver the highest-quality dermatology and dermatologic surgery care to patients throughout Northeast Ohio with speed, compassion, and excellence. We take pride in providing outstanding patient experiences, including same-day appointments, and in serving our communities through education and meaningful treatment. Our team is committed to fostering a supportive, patient-centered environment where excellence, empathy, and teamwork can thrive.

Position Overview: Apex Skin is a physician-led, fast-growing dermatology practice dedicated to exceptional patient experiences. Our core values include prompt access to care—such as same-day appointments—as well as community service and education. This fully remote Triage Medical Assistant role is essential to supporting patient care through high-volume phone calls and coordination of next steps. The position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced, call-heavy setting. The ideal candidate is organized, efficient, and dedicated to delivering excellent patient care.

Schedule:
– Full-time, Monday through Friday (8:00 AM – 4:30 PM)
– Remote—candidates must live in the state of Ohio

Essential Functions:
– Handle high-volume inbound calls throughout the day
– Assess patient needs using appropriate clinical judgment
– Communicate clearly with providers and office teams about care plans
– Share pathology results with patients and provide follow-up instructions
– Schedule appointments, including surgeries and procedures, when additional support is needed
– Process prescription refill requests and send prescriptions as directed
– Verify insurance information and collect patient payments
– Submit and update prior authorizations
– Document patient interactions accurately and create tasks in the ModMed EHR for office teams
– Answer calls from patients, providers, hospitals, and other healthcare organizations, determining urgency and the appropriate resolution
– Perform additional duties and special projects as assigned

Qualifications: