Day Translations is a global translation and interpreting company. We enhance worldwide communication by delivering precise, localized translations, interpretation, outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

**Position type:** Full-time (40 hours per week)
**Location:** Remote (worldwide)

We are seeking a bilingual (English/Japanese) Customer Support Representative to handle our clients’ calls and chat messages daily. In this role, you will be the first point of contact for clients who call to request service information or to follow up on an existing project. The ideal candidate has experience in customer support and service, a bilingual background, and knowledge of language and translation.

**Job Responsibilities:**
– Respond promptly and thoroughly to chat messages, phone calls, and emails from external clients
– Explain interpreting, translation, and localization pricing and procedures, along with other services provided by Day Translations
– Manage incoming leads and support Project Managers with defining project scope
– Provide clients with updates on the status of ongoing projects
– Route chats, calls, and messages to the appropriate departments
– Log activities in tracking systems and actively communicate with team members to confirm task completion
– Follow all relevant policies and procedures
– Complete assigned documentation and other related tasks

**Requirements:**
– Demonstrated experience in customer support or customer service
– Ability to handle inbound calls throughout your entire shift
– Strong verbal and written communication skills in English (native or C1) and fluent Japanese
– Familiarity with the translation industry is a plus, but not required
– Excellent cross-cultural and interpersonal communication skills
– Professional and courteous conduct in all interactions

**To be considered, you must:**
– Submit your application
– Complete the Emotional Intelligence and Wonderlic assessment after applying

Both steps are required to move forward in the evaluation process. Please note: Some candidates may need to complete a background check before being hired.
All application questions must be fully answered. If any question is incomplete, the application may be disqualified or you may be contacted for clarification.