About Us

We’ve created a better way for consumers to use their vision benefits and get affordable eyewear.

Vision plans can limit how eye care providers run their businesses and can affect the quality of care they provide to patients. We believe it doesn’t have to be that way.

Fighting for Price Transparency

We believe vision care should be profitable for eye care providers and affordable for patients.

Supporting Private-Pay Practices

We’re here for the 40,000 eye care providers across the country who are ending their relationships with vision plans.

Moving Vision Care Forward

We’re building innovative technologies that allow eye care providers to serve any patient who walks through their door.

Our software helps unlock vision benefits and streamlines payment options for both consumers and eye care providers. Consumers can access affordable eyewear, while providers can run their practices freely—without being constrained by the restrictive policies and products of vision plans.

Over the past few years, we’ve helped thousands of doctors and millions of patients access vision care more affordably. We’re a venture-backed company and the leading software platform in the vision care industry. 👁️ 🚀

What’s in it for you

Anagram is a team of passionate, mission-driven people focused on transforming the eye care industry. Our first product was designed to process out-of-network vision plans, and it now serves thousands of practices. We’re expanding our offerings with a new program that helps ECPs sell more materials while passing the savings directly to consumers.

As a Customer Support Representative, you’ll join our Customer Support team to help and educate customers on how to use our tool. You’ll be the main point of contact for Anagram customers. This role is ideal for someone who is proactive, collaborative, and eager to make a real, measurable impact on the business and on our healthcare provider clients.

Ideal Candidate:

1+ year of customer service experience
A team player with a “can-do” attitude
Excellent communication and problem-solving skills
Strong multitasking abilities
Patience when dealing with challenging cases
A strong aptitude for learning and using different programs and tools, including but not limited to Intercom, Slack, Salesforce, and Google Suite

Bonus Points!

A passion for healthcare
Experience working at a SaaS company or a fast-growing startup

What You’ll Do

Answer customer questions promptly and accurately via chat, email, or phone when needed
Identify customer needs and help them use specific features
Update internal databases with accurate information
Notify customers about new features and functionality

Anagram Offers Employees:

– Competitive compensation, including salary and equity
– MacBook, monitor, and all the technology you need to succeed
– Medical and dental insurance
– 401(k)
– A fast-paced startup environment
– A remote-first culture

Anagram is an equal opportunity employer and values diversity. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability (physical or mental), political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic under applicable laws, regulations, and ordinances. If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, email your request to people@anagram.care.