Day Translations is a worldwide translation and interpreting provider. We improve global communication by offering accurate, localized translations, interpreting, outsourcing services, and a broad range of customized language solutions for individuals, organizations, and businesses of all sizes.

**Job Type:** Full-time (40 hours per week)
**Location:** Remote (worldwide)

We are looking for a bilingual (English/Japanese) Customer Support Representative to respond to our clients’ calls and chat messages every day. You will be the first point of contact for clients who call for service information or to follow up on an existing project. The ideal candidate has experience in customer support and service, is bilingual, and has knowledge of languages and translation.

**Key Responsibilities:**
– Respond quickly and thoroughly to chat messages, phone calls, and emails from external clients
– Explain Day Translations’ interpreting, translation, and localization pricing and processes, as well as other available services
– Handle incoming leads and assist Project Managers in defining project scope
– Provide clients with updates on the progress of ongoing projects
– Direct chats, calls, and messages to the appropriate teams
– Record activities in tracking systems and communicate with team members to confirm task completion
– Follow all applicable policies and procedures
– Complete assigned documentation and other related tasks

**Qualifications:**
– Proven experience in customer support or customer service
– Ability to manage incoming calls during your entire shift
– Strong written and verbal communication skills in English (native or C1) and fluent Japanese
– Knowledge of the translation industry is an advantage, but not required
– Excellent cross-cultural and interpersonal communication skills
– Professional, courteous behavior in all interactions

**To be considered, you must:**
– Submit your application
– Complete the Emotional Intelligence and Wonderlic assessment after applying

Both steps are necessary to proceed in the evaluation process. Please note: Some applicants may be required to complete a background check before being hired.
All application questions must be answered completely. If any question is left incomplete, your application may be disqualified or you may be contacted for clarification.