Location: We’re flexible—join us in either Hamburg or Barcelona.

We’re seeking a dynamic, detail-oriented Technical Support Specialist to join our team.

As one of our primary Zendesk Administrators, you’ll oversee the ongoing development and maintenance of our Zendesk environments. You’ll be at the center of our service platform, handling daily configurations, delivering support, and driving continuous improvements. This role requires close collaboration with business leaders, organizational teams, and subject matter experts to identify, develop, and deploy new business processes. You’ll also integrate other applications, ensure technical alignment across multiple desks, and configure systems to support strategic goals and client needs. If you’re passionate about using technology to improve customer service and thrive in a collaborative environment, we’d love to hear from you.

YOUR DAY-TO-DAY WILL INCLUDE:

• Acting as a Zendesk Administrator

• Leading the development and maintenance of the Zendesk environment

• Carrying out daily configuration, support, and maintenance tasks

• Troubleshooting technical issues and handling escalations

• Setting up new user accounts, managing licenses and permissions, including multiple user configurations, profiles, and roles

• Customizing forms, fields, views, triggers, and other business rules

• Implementing and supporting system rollouts, maintenance, upgrades, and process improvements

• Working closely with business leaders, organizational teams, and subject matter experts

• Identifying, building, and deploying new business processes and integrations

• Creating technical synergies across multiple desks

• Configuring applications to meet strategic initiatives and client requirements

TO SUCCEED IN THIS ROLE, YOU WILL NEED:

• 3–5 years of experience as a Zendesk Administrator, with strong knowledge of the platform

• Familiarity with the Zendesk REST API is a plus

• A commitment to delivering service with quality, speed, and expertise

• The ability to earn trust from internal and external stakeholders by sharing facts, insights, and solution-focused recommendations

• Strong communication and clarity in explaining ideas

• Experience promoting automation to reduce manual work during meetings or support calls

• Collaboration with internal partner teams such as Solutions & Automations

• Actively recognizing incidents and contributing to constructive discussions

• Capability to manage cross-functional tasks effectively

• The ability to meet deadlines and handle/prioritize multiple requests at once

• International business experience is an advantage

BENEFITS & PERKS AT A GLANCE:

• Fully remote* or hybrid work options

• Sabbatical and special leave policies

• WeRoad partnership

• Time off on your birthday, plus December 24 and December 31

• Short-term EU work policy

• Mobility budget

• Health insurance

• Employee Assistance Program

• Personal Development Budget

Plus additional local benefits depending on your location.

*In one of the 10 countries where we have a legal entity: France, Spain, Portugal, Germany, Austria, Italy, England, Ireland, Poland, and Greece.

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and considers qualified candidates regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We want you to grow and bring your authentic self to work.

WHAT OUR AWESOME COLLEAGUES ARE SAYING ABOUT US:

$30,000 — $80,000/year