Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Omni partners with numerous clients. Qualified independent contractors will provide customer support—handling incoming phone calls, responding to chat messages, and replying to emails—for Fortune 500 companies.

Your primary responsibilities include assisting customers through inbound calls and potentially through chat or email, addressing all of their needs.

Schedule:
• Flexible scheduling options
• Most work occurs on weekdays during daytime hours
• Freedom to build a schedule that fits your lifestyle

Earnings & Revenue:
• Earnings vary by client, typically ranging from $14 to $20 per hour
• Pay is based on your phone call activity while assisting customers
• Additional incentives may be offered depending on the client and your performance

Required Skills for Successful Contractors:
• Strong written and verbal communication abilities
• Demonstrated success in customer service and providing excellent support
• Strong attention to detail and effective problem-solving skills
• Friendly, empathetic, and professional communication style
• Self-motivated, proactive, and resourceful
• Comfortable using technology, software, and computer applications

Important Information

Technology & Equipment Requirements:
• A quiet and secure workspace during working hours
• A personal computer with at least 8GB of RAM (no tablets or Chromebooks)
• Wired USB headset with a microphone
• High-speed wired internet with at least 10 Mbps download speed
• Windows 10 or Windows 11 operating system (some clients may allow AppleOS)
• Up-to-date antivirus software
• A smartphone, Android tablet, or iPad for program tasks and authentication
• Windows 10 or Windows 11 required for most clients; some may permit AppleOS

Work Environment Requirements:
• Quiet, interruption-free area
• Clean and organized workspace

We are unable to contract with individuals living in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. A background check is required.

We are able to contract with individuals residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming, and Puerto Rico.

Contractual Relationship: Your relationship with Omni Interactions is that of an independent contractor. You will remain an independent contractor for the duration of your assignment. Omni Interactions does not withhold taxes from your earnings. When you receive your contract, you must acknowledge that you will not make claims for vacation pay, sick leave, retirement benefits, Social Security, workers’ compensation, health or disability benefits, overtime, unemployment benefits, or any other employee-related benefits.