Time zone: EST (UTC -5)

The Customer Success Support position is a remote, US‑based contractor role starting at 15–20 hours per week, with the possibility of increasing over time. To have your application reviewed, please include the word HUSTLE in the name field (for example, John Doe HUSTLE).

You can learn more about our company at https://www.heartsoulhustle.com.

Key responsibilities include:

– Daily inbox management, including billing questions, support requests, and general inquiries
– Task management in ClickUp
– Membership billing tasks such as handling failed payments, cancellations, account pauses, and subscription reminders
– Facebook group management, including adding new members and removing cancelled members
– Managing client tasks in ClickUp
– Collecting and organizing content each day that requires action within our membership community

This role is intended for someone seeking a paid contractor position rather than someone aiming to start their own business. The starting rate is $20 per hour, depending on skills and training requirements.

The contractor must complete daily tasks by 5 p.m. ET on weekdays and be available for daily check-ins during the week (asynchronous communication is acceptable).

If you believe you’re a strong match, please submit your application. We will follow up with applicants during the week of February 17th.