Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

To apply for this position, please email your updated resume in English (PDF format) along with a 2‑minute video introducing yourself and describing your work experience. Applications must be submitted by email to begin the process.

The Ward Law Group is hiring virtual assistants with backgrounds in customer service and sales. Multiple departments have openings, and training will be provided.

We are hiring for:
• Client Support Specialist
• Reductions Specialist
• Demands Preparation Specialist
• Medical Management Coordinator
• Intake Case Manager
• Senior Case Manager

As a virtual assistant, you will work from home as an independent contractor. These are full‑time roles (40 hours per week). We seek candidates with sales and customer service experience, the ability to adapt quickly, work efficiently in a fast‑paced environment, and operate independently.

You must be available to work 40 hours per week with two days off. Depending on scheduling needs, you may be required to work one weekend day within those 40 hours.

Responsibilities vary by department and may include:
• Answering, screening, and directing calls
• Taking messages or sending calls to voicemail when needed
• Logging calls and documents in the online management system
• Assisting with clerical tasks such as faxing, copying, and file organization
• Communicating frequently with clients and responding to inquiries
• Obtaining insurance information promptly
• Following up on medical treatments and ensuring proper care
• Collecting medical records and bills
• Communicating with insurance companies regarding treatment status and updating adjuster information

Job qualifications and required skills:
• Punctuality
• Willingness to work occasional overtime
• Fluent English and Spanish
• Strong written and verbal communication skills
• Resourceful and proactive problem‑solving
• Ability to multitask and work independently
• Computer with at least a Core i5 processor, 12 GB RAM, Windows 10 or higher
• USB noise‑canceling headset
• Webcam for daily meetings
• Internet speed of at least 35 Mbps download and 15 Mbps upload

Monthly pay is $1000, plus an additional $50 to cover transfer fees. Payments are processed once per month and deposited on the last business day of each month.

Payments are made through Deel, with withdrawal options including direct deposit (via SWIFT), PayPal, Payoneer, and Wise.

Video instructions:
• You may record the video using Loom or your cellphone. Send a Google Drive link with public access enabled.
• Ensure there is no background noise.
• Introduce yourself (name, age, country, and what motivates you).
• Describe your previous work experience and the skills you gained.
• Explain your work‑from‑home setup, including computer details, internet speed, and any additional information you want to share.