Implementation Specialist (Remote)

Build the system that launches an industry. Nest Veterinary is on track to 5X this year. We’re the category leader in care plan infrastructure for veterinary practices—and every new hospital in our network goes live thanks to the work of our Implementation team. If you enjoy building processes, owning outcomes, and making complex launches feel effortless, this role is for you.

About Nest Veterinary
Our mission is simple: make pet care accessible to every pet parent. We offer fully managed, tech-enabled care plan solutions that help veterinary practices improve compliance, increase revenue, and deliver better preventive care—without adding administrative burden. We’re transforming an industry with design-forward products and a team truly focused on outcomes.

The Role
As an Implementation Specialist, you’ll be the driving force behind every successful hospital launch. You’ll guide the onboarding process from kickoff to go-live—coordinating logistics, confirming readiness, and ensuring every technical and operational detail is in place before launch day.

This role also includes training and coaching. You’ll prepare practice teams to confidently integrate care plans into their everyday offerings. You’ll work closely with Hospital Success Managers to ensure practices don’t just go live, but go live fully prepared—check out http://ready.at.

At Nest, implementation isn’t a back-office function. It’s one of the most visible, high-impact roles in the company.

What You’ll Own
– Implementation Leadership: Own the launch. Serve as project lead for new hospital onboarding—driving timelines, managing deliverables, and co-leading rollouts with Hospital Success Managers to deliver a seamless, coordinated experience for every practice.

– Practice Training & Readiness: Prepare hospital teams to succeed from day one. Deliver training sessions that give veterinary staff the knowledge, confidence, and workflows they need to introduce care plans as part of their practice services—making the transition smooth, not disruptive.

– Logistics & Readiness Coordination: Handle the behind-the-scenes work that keeps launches running smoothly. Manage scheduling, resource allocation, and communication; verify all readiness milestones before go-live; and align internal teams, vendors, and hospital staff so nothing is missed.

– Technical Review & Validation: Be the final checkpoint. Conduct readiness reviews to confirm integrations, configurations, and systems are launch-ready. Coordinate with Engineering, clients, and Support on any open requirements, and document all technical and logistical sign-offs for a clean handoff.

– Cross-Team Collaboration: Your work continues after launch. Partner with Hospital Success Managers throughout onboarding, help ensure a smooth transition to the ongoing support team, and share post-launch insights with Product, Engineering, and Hospital Success to improve the process continuously.

What We’re Looking For
– 2+ years of experience in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)

– Experience training or enabling client-facing teams—you know how to make complex ideas click
– Proven ability to coordinate logistics across multiple stakeholders and keep projects on track
– Strong organizational skills with a track record of meeting deadlines in fast-moving environments
– Excellent communication skills—clear, confident, and effective with both internal teams and hospital staff
– Familiarity with veterinary practice workflows or healthcare systems is a plus
– Startup experience preferred—you’re comfortable building as you go and speaking up when something can be improved

Why Nest
– Rapid growth trajectory (5X)—your work will directly shape how we scale
– Highly visible role—every hospital launch reflects your impact
– A mission that matters—helping more pets receive the preventive care they need by setting practices up for success
– Ground-floor opportunity—help define what great implementation looks like at a category-leading company
– A great team—kind, motivated, and genuinely collaborative

Nest is an equal-opportunity employer. We welcome you for who you are, regardless of where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring your experience, perspective, and background. We believe the strength we need to keep revolutionizing veterinary care—and helping pets live longer, healthier, happier lives—comes from our differences.