Odeko is on a mission to champion your neighborhood cafes, local coffee shops, and bakeries through technology. Whether we’re saving small business owners 10 hours a week with our AI-backed supply platform, reducing CO2 emissions with overnight deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Your local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko family is diverse, passionate, and innovative. With 200+ employees across 9 different departments and 7 groups, we bring people from all over the world together to develop technology and work towards a shared mission.

We believe that small businesses need our support now more than ever, and that the coffee industry is where connections happen.

We are looking for an experienced UX Researcher to join our growing team. This person will be responsible for planning and executing research campaigns, including (but not limited to) exploratory research and usability testing of new product/feature designs. You will also be responsible for maintaining and enforcing the research process, including research tools, insights, repository management, etc.

How you’ll make an impact:

Elevate the design and research culture in the overall team
Help develop a deep understanding of our customers and their goals, needs and pain points
Plan and conduct research to validate the problem space and product/market fit
Plan and conduct validation research and synthesize next steps for UX/UI designers and product managers
Assist in crafting an outstanding user experience and help establish and refine adoption of our product design standards
Track and measure user experience performance across all the applications

About you:

3+ years experience establishing research goals and creating effective, unbiased research initiatives that help the design team achieve those goals
Experience with collecting and organizing user insights and discovery documentation
Deep experience with planning and executing exploratory and confirmatory research campaigns (including surveys, in-depth interviews, prototype tests, moderated vs. unmoderated etc.)
Strong user empathy and an advocate for users who works to deeply understand and communicate their needs
Ability to use necessary tools to create prototypes and usability tests to validate designs and user experience flows
Strong communication skills with cross-functional experience
UXR specific education/experience
Experience designing products for small business owners, specifically cafe managers, owners, baristas etc. (our customer base)

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.