About Lotic

Lotic is an insights company committed to helping individuals live life better. At Lotic, we believe every person has a story and every voice matters. By telling that story, Lotic aims to help individuals understand themselves better, utilizing artificial intelligence, data science, and behavioral science to help individuals live their tomorrow better than today.

At Lotic, our team is passionate about making a difference in the lives of others and here is how the UX Researcher can make an impact:

This is a position to apply for if you are looking for a company where you can apply your talent to help solve pressing unmet needs in the areas of mental well-being, love to learn, have a track record of rolling up your sleeves and dive into a fast-paced, ego-free environment. Other duties as needed to help support key company priorities and colleagues in dynamic, mission driven startup

Our Culture

Lotic has an awesome collaborative, mission-driven culture. Our colleagues describe themselves as “do’ers”, teammates, and empaths with a passion for mental well-being, intellectual curiosity, health equity and increased self-understanding. The foundations for Lotic’s culture are discipline, urgency, honesty, pragmatism, focus, inclusiveness, authenticity and creativity.

Location and Benefits

Role operates in a hybrid remote environment but candidates local to Austin commuting area is a major plus, along with Los Angeles or Pittsburgh to promote routine in person team collaboration. Regardless of home base location, regular travel is expected for meetings, workshops or team engagement activities considered most effective in person. Salary to be determined with candidateBenefits include health, vision, dental and paid time-off

Commitment to Diversity and Inclusion

At Lotic, we strongly believe the more diverse and inclusive we are, the better we can be. We are committed to equal opportunity, celebrating individual differences and embracing diversity by building a team that reflects a variety of backgrounds, perspectives, and skills. We strongly encourage people from all walks of life to apply, including underrepresented groups and communities. If you need reasonable accommodation at any point in the application process, please let us know.

RESPONSIBILITIES

Conduct User Research:

Understand the problem
Work with the team to identify the type of research required to bring insight and direction to ensure inclusive and research backed product design
Identify the appropriate research methodology to employ and execute:
Create research plans
Recruit participants
Conduct research (interviews, run focus groups, contextual inquiry, etc.)
Analyze resultsPresent results in an implemented way (personas, customer journey maps, etc.)

Use-ability testing:

Plan and create ongoing product usability tests and protocol
Expert knowledge of user testing platform or tool of choice
Recruit participants
Run tests
Analyze results
Provide team with data in a way that leads to the improved user experience of the product

Be an advocate for research backed design decisions:

Participate in design reviews, workshops and brainstorms
Ensure the findings from the research are being considered and integrated into the product design
Work with remote team of Designers, Product Managers, Engineers and Stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment
Creates Policies, procedures and processes, ensures research is documented and dispersed amongst stakeholders

REQUIREMENTS

Self-starter who requires no direction. Finds where the needs are and works to fill them.
Excellent attention to detail
Expert knowledge and experience in their field:
Has knowledge of many UX Research Methodologies (both qualitative and quantitative)
Has experience conducting research in many of these methodologies with particular focus on qualitative research (user interview, usability tests, focus groups, etc.)
Has expert knowledge of their preferred toolset for conducting this research (ex. Usertesting.com)
Has experience conducting user research with participants from diverse backgrounds
Experience working on a digital product team (building an app or digital product)
Experience working in a start-up environment is a plus
Comfortable working in Atlassian products – jira & confluence

NICE TO HAVE:

Can provide example documentation of user research plans including, user testing, user interviews, focus groups, etc.

LOCATION, SALARY & BENEFITS:

Hybrid in Austin, TX; will consider full-remote on case-by-case basis
Salary to be determined with candidateBenefits include health, vision, dental and paid time-off