Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Job Responsibilities:

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

• Being the first line support for all account and system related issues

• Serve as the representative of VIP customers to internal teams including account, finance, risk and products

• Collect customer feedback and manage projects to realise the product change requirements

• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

• Minimum of 3 years of relevant experience in financial services, technology and/or customer support

• Experience in real time client facing supporting functions, preferably with high priority clients

• Understanding of trading platforms or exchange, e.g. knowledge of trading orders

• Understanding of the use of API in communicating with a trading platform

• Hands-on experience in API trading is a strong plus

• Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus

• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

• Outstanding problem solving capabilities including solving issues under high pressure

• Excellent communication skills to be able to facilitate cross departmental communication

• Able to participate in an on-call rotation, as required by the business

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attire Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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$65,000 — $130,000/year