PadSplit is an innovative real estate platform in the shared housing space, focused on offering affordable housing options for low-income individuals. Our mission is to tackle the affordable housing crisis while using housing as a path to financial empowerment for our members. Guided by the principles Care, Show it, Prove it, we’ve been living these values since 2018.

We aim to change the world one room at a time. Join us! Learn more about PadSplit here.

The Role We Need:
PadSplit is looking for a committed and capable Tier 2 Host Support Advocate to join our expanding team. In this role, you will be a critical part of our support system, delivering advanced technical assistance and exceptional service to our hosts—the property owners and managers using PadSplit—ensuring they have a smooth and productive experience with our platform.

The Person We Are Looking For:
We’re seeking someone who enjoys working with people and solving problems creatively in a fast‑paced startup environment. This is not a typical customer support role; it’s more like client support, where you’ll build ongoing relationships with many of our customers. You’ll face new challenges daily and will need to think quickly and independently. Ideal candidates are self‑directed, comfortable working with customers, and excited about continuous learning. If you like thinking creatively, tackling tough problems, and collaborating closely with a strong team, this position is a great fit.

Here’s What You’ll Do Day‑To‑Day:
• Deliver excellent customer service to hosts by quickly responding to inquiries via tickets, email, and phone on topics such as policies, products, concerns, and financial matters.
• Help hosts understand their options and work through complex situations to find solutions.
• Represent PadSplit to this important customer group by ensuring a great experience and building trust.
• Stay up to date on our evolving product and policies and use that knowledge to troubleshoot and guide hosts.
• Reduce escalations by showing empathy, communicating clearly, and remaining professional.
• Identify recurring issues and escalate them with recommendations for improvements.
• Share host feedback to help improve our products and services.
• Ensure hosts follow PadSplit’s standards and policies.
• Collaborate closely with team members across departments to resolve host challenges and deliver complete solutions.

Here’s What You’ll Need To Be Successful:
• High energy and the ability to adapt quickly in a fast‑changing environment
• Strong communication skills, both verbal and written
• Strong time‑management and organizational abilities
• Critical thinking skills and the ability to solve complex problems
• Enthusiasm for working with customers and meeting new people
• Ability to balance empathy with assertiveness
• Strong computer skills, comfort with technology, and the ability to learn new tools easily
• Willingness to learn new skills and fill gaps as needed
• Self‑motivation
• A consistent display of initiative and teamwork

The Interview Process:
• Your application will be reviewed by the Hiring Manager.
• If you qualify, you’ll complete a 30‑minute video screening with a PeopleOps team member.
• If needed, you’ll take an assessment.
• If you advance, you’ll have a 30‑minute video interview with our T2 Host Support Lead.
• If needed, you’ll then have a 30‑minute video interview with our T2 Member Support Lead or Head of CX.
• If all goes well, you’ll receive an offer.

Compensation: $50,000–$55,000 per year
Job Type: Full‑time

We welcome all qualified candidates authorized to work in the United States, but we cannot sponsor visas.

PadSplit is proud to be an equal opportunity employer, committed to providing a workplace free from discrimination and harassment based on any protected characteristic.