About AirDNA
AirDNA is the leading global source for short‑term rental data, helping everyone from new Airbnb hosts to major travel brands make better decisions. Whether someone is buying a vacation rental, fine‑tuning pricing, or staying ahead of competitors, we provide the insights needed to succeed.

What began in a California garage has grown into a platform monitoring more than 10 million listings across 120,000 markets. Today, users in over 100 countries rely on our data. In 2024, we strengthened our mission by acquiring Uplisting, a robust property management system that enables hosts and operators to automate, manage, and scale their businesses.

Our mission is to empower short‑term rental professionals with the tools and data needed to achieve freedom, financial stability, and smarter operations.

In 2023, AirDNA acquired Uplisting, a comprehensive property management platform that helps hosts oversee listings across Airbnb, Vrbo, and more. With tools like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting broadens our support for every step of the short‑term rental journey—from investment to daily operations.

The AirDNA Team
We’re a curious, driven, and supportive group of people who truly enjoy what we do. Our values—Happy, Hungry, Honest—shape the way we work with customers and with each other. You’ll see what that looks like when you meet us.

We encourage applicants from all backgrounds to apply, even if you don’t meet every single requirement. Passion, potential, and perspective are important here.

The Role
We’re seeking a self‑motivated and enthusiastic Tier 1 Customer Support Specialist to join the Uplisting team. You’ll assist thousands of customers, helping them stay happy and achieve success. You’ll follow customer lifecycle processes to support customer success and business growth before and after the initial sale.

Because this role requires working the 12:00–20:00 GMT shift, we are prioritizing candidates whose time zones closely overlap with GMT business hours.

What You Need to Succeed
• Fluent or near‑native English communication skills, written and spoken; additional languages are a bonus
• Strong technical aptitude and analytical abilities to interpret data, troubleshoot, and use digital tools
• A customer‑first mindset and a drive to deliver outstanding service
• Ability to multitask across live chat, email, and phone support
• A few years of experience in customer support or a similar role
• Flexibility to work various shifts; Uplisting operates 24/5/365 with multiple weekday schedules and weekend coverage. This role’s main shift is 12:00–20:00 GMT.

What You’ll Do
• Assist users confidently by becoming an expert in Uplisting’s features and integrations
• Deliver high‑quality support through live chat, email, and calls
• Troubleshoot and resolve customer issues efficiently
• Collaborate with other teams to refine processes and improve the customer experience
• Demonstrate our core values—Happy, Hungry, Honest—in everything you do

What We Offer
• Base salary of £23,000
• 36 days of holiday per year
• €1,000 annual Learning & Development budget
• A personalized growth plan
• Language lessons via Preply (French, German, Italian, Spanish)
• A talented international team and a lively work environment
• A bottom‑up culture where your ideas are heard and implemented

Hiring Process
• First: 30‑minute online interview with the People Team
• Second: Written assignment
• Third: One‑hour online interview with the Hiring Manager and team members
• Ideal start date: October

The AirDNA Team
We are a close, enthusiastic group of engineers, scientists, and creatives driven to support the next wave of shared‑economy entrepreneurs. Things are never dull here, and we live by our values: Be Curious, Be Customer‑Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. Applicants who identify with these values are strongly encouraged to apply.

AirDNA aims to attract highly qualified candidates who support our mission and values and who champion excellence through diversity. We provide equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, age, national origin, citizenship, sexual orientation, gender identity or expression, disability status, marital or family status, genetic information, military or veteran status, or any other protected classification. We comply with all state and local employment laws and prohibit unlawful harassment. This applies to all aspects of employment, including hiring, assessments, placement, benefits, promotions, compensation, training, and more.

We are committed to making our application process accessible to individuals with disabilities. Upon request, AirDNA will provide reasonable accommodations unless doing so creates undue hardship or safety concerns. To request accommodation, email compliance@airdna.co and allow 24 hours for processing.

By applying for this role, you confirm that you have reviewed and accepted our Data Privacy Notice for Applicants.