ModSquad partners with major global brands and is looking for top‑tier customer service talent.
Do you have experience in customer support?
Do you enjoy working from home and value a flexible schedule?

We’re seeking independent contractor Mods to join our network. If you’re interested in exciting projects for well‑known, modern, high‑profile brands, ModSquad is the place for you. You likely already know and use many of the brands we support. Their customers expect outstanding service—and that’s exactly what our Mods deliver.

Our Mods bring strong skills, a positive attitude, and plenty of energy to every assignment. They help customers find solutions, resolve issues, and confidently navigate products or services. New projects are available now, with more coming soon.

Project hours:
24/7 coverage, with higher demand between 9:00 a.m. and 6:00 p.m. PT

Orientation start date:
December 23, 2024

Hourly rate:
Discussed during the interview

Availability:
20 hours per week
Up to 60 days, depending on need

Language:
English

What we’re looking for:
• Experience with Zendesk
• Background in Tier 1 support
• Experience handling tickets, inbound calls, chat, and email support
• Ability to troubleshoot issues on web and mobile apps
• Strong multitasking across multiple browsers and tabs while assisting customers
• Technical knowledge of Mac, PC, iOS, Chromebook, Kindle Fire, and Android devices and apps
• Ability to guide users through navigating or installing apps or websites
• Professional communication and empathy
• Reliable, high‑speed internet

Work setup requirements:
• Your own laptop or desktop with Windows 10 or later
• A quality headset
• A quiet space for calls
• Willingness to install MSQ security software and a mobile 2FA app

What you’ll get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs” in the Mod Network
• The comfort of working from home
• Competitive hourly pay discussed in the initial interview
• Paid orientation

Important: Take your time completing your application. Clear, complete, and grammatically correct answers increase your chances of being invited to an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides Managed Digital Engagement Services worldwide. Our 10,000+ Mods support customers, moderate online content, manage communities, and engage on social media for some of the world’s most recognizable brands, including the NFL, Zendesk, and Topps. We help businesses build stronger customer relationships. With Mods working in over 50 languages and more than 70 countries, we are the trusted leader in digital engagement.

ModSquad is an equal opportunity employer. All applicants are considered without regard to legally protected characteristics. Compensation varies by client and is non‑negotiable; it is shared during the interview process. Pay depends on location, responsibilities, required skills, and experience. While we hire globally, this posting is not open to residents of California, Colorado, New York, or Washington.