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Note: This is a general description of the position listed below. The specific tasks and tools will be discussed in greater detail during the final stage of the interview. Make sure you apply for the correct position based on your location and experience. We prioritize candidates who can successfully do this!

**Customer Support Assistant (Health/Telemedicine)**
**Industry:** Health / Telemedicine – Treatment for Weight Loss
**Location & Time Zone:** United States (working Pacific Time)

### Customer Overview
The client is a telemedicine company based in the U.S., focused on weight-loss treatments using GLP-1, including semaglutide and tirzepatide, offered through a subscription service. They operate across the entire country, in all U.S. states, with fully remote patient onboarding, care management, and medication delivery. The company currently serves about 2,000 active patients and adds roughly 30 new patients per day.

### Role Objective
The client is looking for Virtual Assistants to support daily operations, including reviewing incoming patient information, scheduling appointments, coordinating with healthcare professionals, sending medications, and maintaining ongoing patient communication and follow-ups.

### Duties and Responsibilities (including but not limited to):
1. Enter data accurately, complete intake forms, and schedule appointments
2. Contact patients to collect missing information or request additional documents
3. Submit patient data to the RX portal and coordinate medication shipping
4. Provide patients with tracking numbers once medications are shipped
5. Manage patient communications, including FAQs, feedback, concerns, and general questions
6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams
7. Perform other assigned tasks as needed

### Qualifications:
• At least 1 year of proven experience as a Customer Support Representative in a B2C or B2B environment
• Excellent English communication skills (written and verbal), at least B2 level
• Strong communication skills via phone, email, and instant messaging
• Strong organization and time-management skills
• Familiarity with current technologies and tools (e.g., screen sharing, cloud services, CRM, VoIP)
• Experience with text processing and spreadsheet tools (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive, confident, and detail-oriented
• Ability to work night shifts (graveyard shift)

### Tools and Systems (training provided):
• https://monday.com (CRM)
• RX portal
• FedEx Tracking System

### Technical Requirements:
• USB headset with noise cancellation
• Working webcam
• Computer with a processor of at least 1.8 GHz and at least 4GB RAM
• Primary internet speed: at least 25 Mbps (cable)
• Backup internet speed: at least 10 Mbps

### Benefits:
• HMO health plan
• Performance incentives
• Job stability and security
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% remote work
• Highly supportive team
• Career growth opportunities
• Fun work environment
• Paid holidays and overtime

**Schedule:** 8:00 AM – 5:00 PM PST
**Location:** Remote

### Notes:
• Only qualified applicants will be invited to complete the assessment and participate in the interview.
• We have other openings that may interest your friends and colleagues—please direct them to our Job Site.
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₱27,500 – ₱30,000 per month