About Synapticure
Founded by patients and caregivers, Synapticure offers immediate access to expert neurologists, innovative treatments and clinical trials, and comprehensive care coordination and behavioral health support in all 50 states through a virtual care platform. Working with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is committed to improving the lives of millions of people and families affected by neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS.

The Role
The Medical Assistant is responsible for retrieving medical records, completing paperwork, coordinating specialist referrals, managing prior authorizations, virtually greeting patients before their neurology appointments, and performing other clinical and administrative tasks within the Medical Assistant scope.

Job Duties – What you’ll do
• Follow HIPAA standards and advocate for patients and families with clinical providers, billing and insurance teams, and other care partners as needed.
• Ensure high-quality interactions with clients and partners while maintaining strict privacy and confidentiality.
• Adhere to standardized procedures, quality assurance requirements, and documentation processes to support efficiency and effectiveness.
• Build positive, productive relationships across the multidisciplinary Care Coordination team and the broader Synapticure organization to deliver a smooth, supportive patient experience.
• Work with internal teams to ensure Synapticure is well represented to external audiences.
• Develop and maintain strong relationships with medical and community partners.
• Communicate confidently and knowledgeably about the company and its programs both internally and externally.

Requirements – What we’re looking for
• Active Medical Assistant Certification
• 2+ years of Medical Assistant experience
Preferred Qualifications
• Experience handling and reviewing medical records
• Experience in a startup or rapidly growing organization
• Experience coordinating and managing referrals
• Excellent communication skills
• Bilingual in English and Spanish

Our Values
We were founded by a patient and caregiver, and we operate as a remote-first company. Our values guide everything we do and connect our nationwide team through a shared identity:
• Unwavering focus on patients and caregivers. We aim to deliver an exceptional experience for every patient and always put their needs first.
• Honor the humanity of those living with neurodegenerative conditions. Inspired by our founders, families, and personal experiences, we approach our work with empathy, compassion, kindness, joy, and—above all—hope.
• Stay curious and seek understanding. We listen to one another, our partners, our patients, and their caregivers. We communicate openly and authentically, acknowledging we always have more to learn.
• Embrace the moment. Our mission motivates us, and we take initiative with energy and purpose.

This is a remote role based from your home, and all necessary technology will be provided.

Salary and Benefits
This is a full-time, exempt position with a competitive salary and benefits package, including health insurance. Compensation depends on the candidate’s experience.