About Axiom

Axiom’s mission is to empower developers to get the best insights into their data, as fast as possible. We are a remote-first and globally distributed team building a cloud native, serverless data analytics platform. Axiom completely changes the way in which developers and organizations think about their data: they can now send unlimited data with cost-effective storage and lightning-fast querying.

About the Role

We are seeking a Technical Writer to join our community team who can obtain a deep understanding of our products and services and translate them into simple, polished, and engaging content. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

What You Will do

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Must-Have Qualifications

2-4 years’ industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Bonus Qualifications

Experience with monitoring/observability

Exposure to platforms such as Elastic, Splunk, Clickhouse

Experience working fully remote with a globally distributed team

Experience with ETL workflows

Salary and compensation: $70,000 — $120,000/year

Location: US (Eastern), Europe, UK