Full-Time Live Technical Support Representative (40 hours/week; must work Saturday and Sunday; days off Tuesday and Wednesday) — $40,000 annually plus benefits — Open to candidates in CA, ID, OR, TX, WA

We’re looking to add a talented new member to our team — it might be you. If you’re a creative problem solver who enjoys delivering top-notch customer service and providing friendly, personalized phone support, we’d love to hear from you. If you’re comfortable troubleshooting technical issues, enjoy assisting customers, and can deliver a great support experience عبر phone, chat, and email, we encourage you to apply.

Porkbun is a fully remote domain registrar seeking multiple full-time Technical Support Representatives within the United States. Applicants must live in California, Idaho, Oregon, Texas, or Washington.

We offer more than 500 domain extensions, ranging from .com to .pizza to .plumbing. Our easy-to-use platform and competitive pricing have fueled rapid growth. Developers and tech-savvy users love us, and budget-conscious customers appreciate that our low prices don’t compromise on support quality.

We’re confident that https://porkbun.com is the best registrar available, and our TrustPilot ratings reflect that. Still, even the most intuitive tools can’t solve every issue.

Typical customer inquiries include:
• Connecting a domain to Shopify
• Transferring a domain to Porkbun
• Troubleshooting a non-working website
• Purchasing WordPress hosting
• Resolving failed payments
• Linking hosted email to Outlook
• Curious questions like why we’re called Porkbun

You should have professional or personal experience with domains, hosting, or DNS. Strong live technical support experience may also qualify. We want someone with solid troubleshooting ability, a passion for learning, and experience supporting customers via email, chat, and phone.

Key qualifications:
• Ability to provide excellent real-time support by phone and chat, even under pressure
• Strong professional email writing skills
• Genuine interest in helping customers
• Strong problem-solving ability
• At least two years of technical support experience in a help desk or customer-facing role
• Familiarity with domains, hosting, and DNS
• Reliable internet connection and a quiet workspace
• Comfort working remotely
• Appreciation for bad (or great) puns

If this role fits you, follow these instructions carefully. Incomplete applications will not be reviewed.

• Submit your resume and cover letter as separate PDF files
• Use “Technical Support Representative” as your email subject line
• Start your email by copying, pasting, and answering the following questions accurately. Answering “No” to any will disqualify you:
• Are you based in the USA and authorized to work?
• Are you located in CA, ID, OR, TX, or WA?
• Do you have at least two years of live technical support experience or experience with domains, DNS, or hosting? If yes, specify.
• Are you available and willing to work Saturdays and Sundays?
• You may include additional details, but your email must begin with these answers
• Send your application to careers+support@porkbun.com

This role supports expanded U.S. time zone coverage, with a primary focus on handling phone and chat inquiries.

Schedule: Thursday through Monday, 9 AM–5 PM Pacific Time
All shifts are 8 hours and include one hour of paid breaks

Compensation: $40,000 per year plus benefits

Benefits include full individual medical, dental, and vision coverage after 90 days, and a Simple IRA with a 3% company match after one year.

Why work at Porkbun:

We’re growing quickly in a multi-billion-dollar industry, driven by strong word-of-mouth, effective marketing, and recognition like USA Today’s Best Domain Registrar in 2023 and 2024. We’re the top-rated registrar on TrustPilot, with over 400,000 active customers and nearly 3 million domains managed. Despite this growth, we remain a small team where one motivated individual can make a big difference.

Porkbun is an equal opportunity employer committed to fair and inclusive hiring. We value clarity, problem-solving, and kindness. If this opportunity feels right for you, we encourage you to apply.