We are Seal Commerce, a product company with branches in Singapore and Vietnam, founded by Vietnamese people. Our mission is to help brands create the best ecommerce experiences for users worldwide.

Since 2018, we’ve been growing rapidly and we’re looking to expand in 2021. So far, we’re proud to support 100,000+ customers. We believe this strong foundation enables us to become e-commerce and product design experts in the industry.

With a talented team eager to learn and grow into the best product-building specialists, we aim to create a convenient, delightful, and world-class user experience. We’re looking for someone like you to help build, learn, and grow with us.

**Why we’re looking for you**

We’re seeking an experienced Remote Technical Support Specialist for this high-growth stage. You will primarily cover North American business hours, working from 9:00 am to 6:00 pm EST, Sunday through Thursday.

As a customer-facing support engineer, you will provide live-chat technical support to corporate customers while ensuring timely ticket resolution and customer satisfaction.

We take great pride in helping global merchants manage their online business operations. Your ability to solve technical problems will make a meaningful impact on thousands of entrepreneurs and enterprises worldwide.

You’ll be a great fit if:
– You’re passionate about solving problems and helping people.
– You communicate clearly and make sure nothing is overlooked.
– You’re a self-starter who takes initiative and sees tasks through to completion.
– You’re curious and eager to learn and develop your skills.
– You take pride in the quality and craftsmanship of your work—not just getting it done.

**You’ll do**
– **New User Education:** Welcome new users and provide thorough answers to help them learn the app.
– **Troubleshoot:** Talk with users to understand the issues they’re facing and provide friendly, timely updates.
– **Maintain Coverage:** Support our team and users by covering specific “time blocks” during which you’ll monitor live chat and email for incoming messages.
– **Case Escalation:** Work with the Technical Support team to escalate code-related issues or potential bugs.

**You have…**
– 3+ years of experience providing customer support for a US-based tech company—ideally a software company. Live-chat support experience is a plus.
– A solid background in HTML/CSS/JavaScript.
– Good knowledge of e-commerce is a plus.
– Fluent English, demonstrated through both communication and writing.
– Flexibility to work odd hours on a fixed schedule (depending on location).
– A positive attitude and a strong desire to help others.
– A stable, high-speed internet connection.
– Technical aptitude (technical support experience is a major plus).
– Experience building websites with Wix, Squarespace, WordPress, Weebly, etc. is a plus.

**We offer**
– A competitive salary (based on your skills and experience).
– A yearly salary package that includes a 13th-month salary bonus plus a performance bonus of up to 3 months.
– Clear career growth: performance reviews with the potential for raises twice per year and an opportunity to be promoted to Team Leader.
– Time off: 12 annual leave days per year.

**Why you’ll love working here**
– Learn a product-focused mindset and a customer-first approach.
– A collaborative and supportive environment.
– Young, passionate colleagues.
– A clear, structured Agile framework that guides the company’s workflow and culture.
– The opportunity to deliver a top-tier customer experience that helps customers maximize their benefits.
– Develop deep expertise in world-class products and services.
– Build valuable customer relationships in one of the fastest-growing industries.