Job Description

It’s exciting to be part of a company where people genuinely believe in their work. We are dedicated to bringing passion and a strong customer focus to everything we do.

Join us as a Technical Support Advisor!

Location: Remote Call Center

Join us as a Technical Support Advisor!

Do you love providing great customer service? Do you excel in a fast-moving call center environment, solving technical issues and guiding customers through challenges? If you enjoy helping people and have an interest in technology, we’d love to have you on our team.

What You’ll Do:

Customer Service Excellence:
• Respond to customer calls and provide personalized solutions to technical problems.
• Communicate clearly and professionally, both verbally and in writing, ensuring every customer interaction is exceptional.

Technical Support & Troubleshooting:
• Diagnose, troubleshoot, and resolve issues involving iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research information and offer fast, accurate solutions.

Adaptable Communication:
• Engage with a diverse customer base by adjusting your communication style as needed.
• Recognize and react to both verbal and non-verbal cues to improve the support experience.

Team Collaboration:
• Work closely with other advisors to share knowledge, solve problems, and reach team goals.

What We’re Looking For:

Customer Service Focus:
• Experience in customer-facing roles, including call centers or support environments (volunteer or academic experience counts!).

Technical Interest:
• Good knowledge of iOS, macOS, smartphones, tablets, or PCs, along with a passion for problem-solving.

Composure Under Pressure:
• Maintain professionalism and remain calm during high-pressure situations or challenging interactions.

Growth Mindset:
• Open to coaching and feedback, with a desire to learn and improve continuously.

What You Bring:
• Demonstrated experience in customer support or technical assistance, ideally in a call center.
• Strong communication skills, both verbal and written.
• Effective problem-solving skills with a flexible approach.
• Confidence using multiple software tools and systems.
• Self-motivation and strong time management.

What You’ll Receive:

Competitive Pay:
• $17.31 per hour, plus opportunities for performance incentives.

Comprehensive Benefits:
• Full medical, dental, and vision coverage.

Cell Phone Perks:
• $25 per line each month for unlimited calls, texts, and data (restrictions may apply).

Training & Growth:
• Paid training to help you succeed.
• Opportunities for career growth with a global technology leader.

Referral Bonuses:
• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Workplace:
• Succeed in a dynamic virtual environment with a team committed to helping you thrive.
• Work in a culture that values diversity—we are an Equal Opportunity Employer that welcomes individuals with disabilities and veterans.

Remote Work Requirements:
• A quiet, private workspace free from distractions.
• An ergonomic desk setup with the necessary equipment.
• Reliable internet with at least 20 Mbps download and 10 Mbps upload speeds.
• A hardwired Ethernet connection—Wi-Fi is not permitted.

Why You’ll Love Working Here:

At VXI, your contributions matter. When you join us, you become part of a supportive, forward-thinking team that encourages continuous learning and career growth. Whether you’re motivated by curiosity, passion, or technical skill, you’ll find the right place to grow and succeed.

Ready to Take the Next Step?

Apply now to become a Technical Support Advisor and help us deliver outstanding customer experiences.

If you enjoy rapid growth and working with enthusiastic, high-achieving colleagues, you’ll love building your career with us.