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Technical Support Representative — full-time, weekends plus three additional days during the week — $40,000 per year + benefits (Locations: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington)
We’re ready to hire another outstanding team member. Could you be the right person for this role? Are you a clever problem-solver who enjoys delivering great customer service? If you can diagnose technical issues, love helping customers, and have strong writing skills, please apply.
Porkbun is a 100% remote domain registrar. We’re hiring multiple Technical Support Representatives based in the U.S. full-time. We’re hiring within states where we already operate; eligibility is limited to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.
From .com to .pizza and .plumbing, Porkbun sells more than 500 domain extensions directly to consumers. Our simple interface and very affordable pricing help us attract new customers quickly. We’ve become a go-to registrar for tech-minded people—like developers—who are often surprised by how excellent our support is, especially given our low prices.
We believe https://porkbun.com is the best online registrar. But even the easiest-to-use interface can’t solve every customer issue.
Frequently asked questions include:
- “How do I connect my domain to Shopify?”
- “How do I transfer my domain to Porkbun?”
- “My website isn’t working.”
- “How do I buy WordPress hosting?”
- “Why wasn’t my payment processed?”
- “Why is your company called Porkbun?”
If you’re not very familiar with domains, don’t worry—we’ll train you. If you have a proven ability to troubleshoot and you enjoy learning new things, you don’t need specialized industry knowledge.
Key skills:
- You can write professional emails and provide great support, even when customers are stressed, frustrated, or have caused their own problems (and sometimes ours).
- You genuinely enjoy making customers happy.
- You’re a strong problem-solver.
- You have at least two years of experience in technical support, either in an internal help desk or a customer-focused role.
- You have reliable internet and a quiet place to work.
- You can work efficiently in a remote environment.
- You’re completely okay with bad puns—even if they’re fun.
If this sounds like you—or if you can strongly argue why we should hire you—please follow the EXACT instructions and answer precisely. If you don’t, we will not consider your application.
- Attach your resume and cover letter in a single email as two separate .pdf files.
- Use the subject line “Technical Support Representative”.
- Start your email by copying, pasting, and answering the qualification questions below. If you answer “No,” we’re sorry, but you won’t be eligible for the role:
- Are you based in the U.S. and eligible for employment (Yes/No)?
- Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)?
- Do you have two or more years of support experience (Yes/No)?
- You may include other relevant and brief information, but your email must start with those three questions and your correct answers.
- Send the email with attachments to the address listed below.
The schedule includes required Saturday and Sunday (no exceptions), plus three days during the week. Shifts start either at 7:00 a.m. (Eastern Time) or 9:00 a.m. (Pacific Time).
Starting pay: $40,000 per year + benefits
This role includes full health, dental, and vision benefits (individual coverage) starting after 90 days, plus a Simple IRA with an employer contribution after your first year.
Why work at Porkbun:
We’re a small team, but we’re making a huge impact in a multi-billion-dollar industry—like a pig splashing through a puddle. That means one motivated person can make a big difference.
Porkbun is committed to a policy of equal employment opportunity and non-discrimination for any reason. It’s a fun place to work, but we’re not naïve optimists—we get results through clear, realistic evaluations to find and solve problems. Plus, everyone here is genuinely kind. If this sounds like the right fit for you, please apply.
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