We’re hiring a **Technical Customer Support Specialist** to join our team. In this role, you’ll be the first point of contact for our customers, assisting them through chat and email (no phone support). You’ll manage incoming requests, troubleshoot and resolve technical issues, and help ensure a smooth, positive customer experience.

This is a **fully remote position**. If you’re based near Nantes, you may occasionally come into our office.

## What we’re looking for
– **Fluent English and French**: English is our main working language, so strong written and spoken communication is essential. We also support French-speaking customers. Any additional languages are a plus.
– **Technical comfort**: you don’t need to be a developer, but you must be comfortable with technical concepts like HTML/CSS. This role won’t be fully trained from scratch—please be ready to start.
– **Live chat support experience**: you should be able to handle multiple customer conversations at once and respond clearly and effectively in a fast-paced setting. Experience with live chat tools is beneficial.
– **B2B support and software experience**: you should understand SaaS and have experience using B2B tools such as help desks, CRMs, or ticketing systems.
– **Collaborative mindset**: empathy, kindness, active listening, and teamwork are key. You’ll do well here if you value a positive culture and working together.
– Strong **communication** and **problem-solving** skills.
– **Bonus**: proficiency in an additional European language.

## Why Crisp?
– **Everyone supports users**: even developers help with customer support to stay closely connected to customer needs.
– **Purposeful meetings**: we keep meetings to a minimum so you can focus on meaningful work.
– **No personal sales targets**: we give you room to do great work without micromanagement or constant performance pressure.

## Contract details
– **In France**: if you live in France, you’ll be hired on a **standard employment contract (CDI)**.
– **Outside France**: if you work from abroad, you’ll work under a **full-time freelance services contract**. You must be self-employed in your country and able to invoice.

## Who can apply?
– You must be based in an **EU/EEA country** (within the EU time zone).
– Availability to start soon is a plus.
– Fluent French and English.

## Compensation & benefits
– Salary is **€30K–€35K gross per year**, depending on experience.
– Work with a diverse, inclusive remote team that values work-life balance and flexibility.

To apply, please send your CV and a short message explaining why you want to join Crisp. For more information, contact **jobs@crisp.chat**.