We call this role a “Customer Advocate” because your job is to advocate for the best possible experience for our customers. Support that’s friendly and empathetic can genuinely brighten someone’s day, and we’re committed to making every interaction—email, phone call, or chat—fun, helpful, and positive.

This is not a customer service position. There’s a difference between customer service and customer support, and that may sound confusing, so please read on.

We’re looking for strong communicators who can explain complex technical information in clear, easy-to-understand language. While we appreciate a great vocabulary, straightforward and effective communication is what matters most.

Your mission is to help our photobooth owners succeed with their software. That means you’ll need substantial experience troubleshooting and investigating software-related issues. We want candidates who can deliver proactive solutions to customer challenges involving our more complex software and hardware. To succeed in this role, you must have significant experience troubleshooting software in a previous position, or equivalent relevant experience.

This means you should naturally enjoy solving problems, be curious, and always focus on finding the root cause of what’s happening in every situation. If that sounds like you, great—keep reading.

Acts

• Passionate about technology: enthusiastic about how it works, how to use it, and everything in between
• Has enough prior technical support experience to have developed strong troubleshooting skills and is comfortable investigating a wide range of technical issues
• Confident communicator who asks questions, investigates thoroughly, and shares your findings with the team
• Answers customer support questions in a personable way, using strong troubleshooting skills and quick wit
• Teaches team members about products while independently keeping your own technical knowledge current
• Boosts customer happiness through exceptional customer support
• Understands grammar and appreciates the Oxford comma
• Shows empathy in both written and verbal responses
• Monitors and responds to Facebook posts to encourage engagement and resolve issues
• Guides customers to the right products, supports upselling, and/or helps arrange calls with our sales team
• Works well with others and enjoys collaborating to find creative, out-of-the-box solutions
• Photography experience is a plus!

We’re looking for candidates who can work one of the following shifts:

Monday–Friday, 12:00pm–9:00pm PST
or
Friday–Tuesday, 8:30am–5:30pm PST
or
Monday–Friday, 6:00am–3:00pm PST

Please clearly indicate which shift(s) you’re available for in your application.

If you don’t specify your availability, your application will be automatically disqualified. 😭

Requirements

• Technical Support
• Customer Service
• Hubspot
• iOS
• macOS
• Windows
• Photography

Benefits

🏥 Health Benefits
👴 401K for California-Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open-Book Management
💪 Close-Knit Team
🧑💻 Work-From-Home Stipend