Role Overview:
We’re looking for a motivated Customer Success Manager to help our expanding team scale product support.
Monthly salary range: $2000–$2500 USD.
You’ll play a key role in supporting both new and existing customers using your product expertise to ensure their property listings perform at their best.
If you enjoy teaching customers how to use software, coordinating across teams, managing timelines, and continuously improving processes, this role is for you!
This position is best suited to someone tech-savvy who thrives in a fast-paced environment and is passionate about delivering excellent service experiences.
The role is a long-term independent contractor position.
Key Responsibilities include, but are not limited to:
- Scalable Customer Onboarding & Success: Lead new customers through a smooth onboarding process with our software platform and set them up for success.
- Ongoing Customer Support: Serve as the main contact for customers, answering questions about software and services as the product expert while maintaining high customer satisfaction.
- Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate work among writers, editors, and customers to ensure services run smoothly.
- Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximize revenue.
- Process Improvement: Find opportunities to improve project workflows and service processes, increasing overall efficiency and customer success.
- Performance Monitoring: Regularly review and report customer performance metrics, driving continuous improvement and identifying growth opportunities.
- Smart Support Optimization: Use AI to increase response speed and efficiency while still delivering the personal touch customers expect.
We’re Looking For Someone Who Has/Is:
- At least 1 year of customer service experience, ideally in a startup or technology setting.
- Familiarity with Airbnb and the vacation rental market.
- Strong tech skills—comfortable using support tools and quickly learning new systems.
- Forward-thinking, intuitive, and highly action-oriented.
- Detail-focused and well-organized, with strong project management skills and the ability to manage multiple priorities at once.
- Strong problem-solving skills and a customer-first mindset.
- Friendly and an excellent communicator (written, verbal, and on video).
- Able to thrive in a fast-moving, demanding startup environment.
- Fluent in English.
This Role Is NOT for You If:
- You prefer slower-paced work or struggle to juggle multiple priorities
- You’re not a self-starter who can take initiative in line with company values
- You’re not tech-savvy or feel overwhelmed learning new tools and systems
- You’re not highly organized or often miss details
- You’re not proactive and require constant direction
- You don’t genuinely care about customer success or the vacation rental industry
- You have difficulty communicating clearly and professionally through written, verbal, and video channels
- You’re unwilling to go the extra mile to win
- You’re comfortable with the status quo and don’t want to challenge or improve existing systems
Why Rankbreeze?
- Join a growing Canadian tech company with global reach.
- Enjoy a flexible, remote work environment.
- Find ongoing opportunities for professional growth.
Benefits of Joining Our Team
- Opportunities for growth
- Remote work environment
- Collaborative and fun team
- Public holidays off
- Vacation accommodation benefits
How to Apply:
- Apply directly through our job board here: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
- Answer all questions in the job posting. Include a link to your LinkedIn profile and include the word “banana” somewhere in your response in a fun and unique way. This helps us confirm you read this section.
- Submit your resume, a cover letter explaining your interest and fit for the role, and any relevant work samples or references.
- Submit your pre-interview responses here: https://www.videoask.com/fcw4rxyq4
We’d love to hear from you—join Rankbreeze and help our team unlock their full potential.
Apply info ->
To apply for this job, please visit the application page
