Swahili-Speaking Customer Experience Officer

The Role:
We are seeking enthusiastic and self-driven professionals to join our Customer Experience team.

Key responsibilities include:
• Responding to client inquiries via live chat, email, and phone
• Conducting individual client analysis and taking appropriate actions
• Managing client requests effectively while delivering high-quality service
• Promoting available products and services
• Building and maintaining strong relationships with new and existing clients
• Collaborating efficiently with other departments when needed
• Supporting the team by achieving set goals

Main requirements:
• Degree in a business-related discipline
• Experience handling clients in the financial services industry is an advantage
• Native-level Swahili speaker with strong English communication skills
• Ability to multitask and stay well-organized
• Excellent communication and interpersonal abilities
• Strong computer skills
• Valid work permit required

Benefits:
• Competitive salary with performance-based incentives
• Engaging and intellectually rewarding work environment
• Ongoing personal development and international training opportunities

The Hiring Experience – What to Expect:
• Initial introduction call with Talent Acquisition
• First interview with your potential team
• Language proficiency assessment
• Live technical skills session

All applications will be handled with strict confidentiality.