Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

About Us: Loop Support connects businesses with outstanding customer support specialists. We value smart, compassionate professionals who enjoy learning and growing. If you have a passion for helping others and a strong technical foundation, we’d love to hear from you.

Responsibilities: In this role, you’ll ensure customers—from small businesses to large enterprises—receive excellent support. This position is perfect for those who care about customer service and have solid technical skills. You will:

• Assist a wide variety of customers, including enterprises, startups, and SMBs, resolving technical issues through phone, email, and chat, and helping them get the most out of the product.
• Collect and assess customer feedback to help shape product enhancements.
• Produce helpful resources such as guides, FAQs, and best‑practice documentation based on common user needs.
• Maintain a friendly, professional demeanor in every customer interaction.
• Work closely with product, engineering, and data teams to deliver an exceptional customer experience.

Qualifications:
• Must be located in Australia, Indonesia, Malaysia, or New Zealand.
• Strong English communication skills, both written and spoken.
• Reliable internet and computer setup.
• Prior experience in technical support.
• Experience in a startup or software company is a plus.
• Ability to work independently from a quiet home office.
• A positive, professional attitude with a customer‑focused approach.
• Strong problem‑solving abilities and comfort working in a fast‑moving environment.

Salary:
$50K–$80K, depending on location and experience.