About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and hinder growth. Versapay removes friction, unlocks working capital, and builds momentum—giving finance leaders the clarity and control they need to move the business forward.

Versapay automates accounts receivable, eliminating obstacles to collecting and reconciling B2B payments. Our solutions bring finance teams, customers, and business systems together in a single ecosystem to provide clear visibility into cash flow. With 10,000+ customers and 5M+ companies transacting on the platform, Versapay processes more than 110 million transactions and $257B annually.

Think you might be the next Veep to join? Keep reading!

Role Overview
We’re looking for a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you’ll deliver advanced functional and technical support to customers using Versapay’s ERP integrations, including NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You’ll troubleshoot complex issues related to integrations, payment processing, and accounting, while partnering with Product, Engineering, Customer Success, and Implementation teams to ensure outstanding customer experiences. This role is best suited for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.

Qualifications:
– 3+ years of hands-on experience with ERP systems in a functional, consulting, implementation, or technical support role.
– Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions.
– Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
– Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Accounts Receivable, General Ledger, and Financial Reporting.
– Proven ability to troubleshoot complex ERP issues and provide customer-focused solutions.
– Experience supporting ERP customers in a technical support or customer care environment.
– Strong analytical, problem-solving, and critical thinking skills.
– Excellent written and verbal communication skills.
– Ability to manage multiple priorities in a fast-paced environment.
– Experience with customer support tools such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
– ERP certifications are a plus.

Preferred Qualifications
– Experience supporting payment integrations, APIs, middleware, or FinTech solutions.
– Familiarity with ERP workflows, automation, reporting, and customization tools.
– Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
– Familiarity with ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, Sage customization tools, etc.).
– Strong organizational skills and exceptional attention to detail.
– Customer-first mindset with a proactive approach to solving problems.
– Experience mentoring teammates or serving as a subject matter expert.

Success Metrics
Your success in this role will be measured by:
– Customer Satisfaction (CSAT)
– SLA compliance and response times
– Time to First Contact (TFC)
– Time to Resolution (TTR)
– Case resolution quality and accuracy
– Case ownership and escalation management
– Customer feedback and relationship building
– Contributions to knowledge base articles and process improvements
– Collaboration and support across cross-functional teams

Why Join Us?
– Work with talented professionals supporting enterprise ERP solutions.
– Tackle complex technical and business challenges that meaningfully impact customers.
– Partner with Product and Engineering teams to help shape product improvements.
– Opportunities for professional development and career growth.
– Join a customer-focused team committed to exceptional service and continuous innovation.

$65,000 – $75,000 per year

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.