We’re hiring a full-time Customer Support Representative to answer questions with accurate product information, educate customers, and resolve issues quickly and effectively. You’ll work directly with customers to support them, strengthen existing relationships, spot ways to improve the product, and help reduce churn.

This role runs Monday through Friday, 9:00am to 5:00pm Eastern.

**Who we are:**
Our product helps health and wellness professionals—such as massage therapists and physical therapists—by reducing paperwork, keeping them organized, and giving them more time with clients instead of administrative work. We’re bootstrapped, product-led, and profitable. Although we’re based in Toronto, everyone works remotely (and has always done so).

**What we’re looking for:**
We want someone customers genuinely enjoy working with. Success in this role requires:
– Strong active listening
– A friendly, approachable communication style
– Clear, concise writing
– Critical thinking and strong problem-solving skills
– Compassion, empathy, and patience

**What you’ll do:**
– Handle support requests through our ticket system (including written and video responses with your camera on), by phone, via Google Meet, and through chat
– Maintain an up-to-date, accurate knowledge base
– Produce short product videos that teach best practices
– Spot product gaps that affect customer outcomes
– Partner with Product and Development to ensure issues are resolved
– Look for opportunities to deliver proactive customer training
– Complete quarterly customer experience projects based on your interests

**What you’ll need:**
Relevant experience includes:
– 2+ years in Customer Support or Technical Support for a software product (SaaS support experience is helpful, but not required)
– Experience building and maintaining strong customer relationships
– Experience working closely with teams such as Development, Marketing, and Product
– Experience using support tools like Zendesk, Help Scout, Intercom, or similar platforms

**Why join us:**
We truly care about what we do and the impact it has. Our mission is to reduce stress for owners of small health and wellness clinics. We want providers in our community to feel supported, stay healthy, and build sustainable long-term careers.

You’ll join a small, close-knit support team that’s empathetic, encouraging, and highly skilled. Customers tell us this regularly—through CSAT results, NPS surveys, and unsolicited thank-you messages. We support our customers, and we support each other.

**Compensation:**
– Salary: $50,000 CAD
– Vacation: 11 public holidays, 15 vacation days, plus one extra day off each month (when performance targets are met)

**Applying:**
Email **careers@clinicsense.com** to introduce yourself and explain why you’d be a great fit. We’re especially interested in the impact you made in your previous roles.

As part of the application process, please assume you’re a Customer Support Representative for Google and complete the tasks below:
– **Write a response to this question:** I’m using Google Sheets for my price list. I have 10 products and I want to calculate the average price. Can you show me how?
– **Record a video response** (using **https://www.loom.com**) to this question: I’m using Google Sheets for my price list. I have 10 products, and I want to sort my list from the most expensive to the least expensive. Can you show me how?
– **Write a knowledge base article:** Create a help article with step-by-step instructions for highlighting a cell in Google Sheets when the value in that cell is greater than 10.

If you’re selected, you’ll advance to the second interview stage: a Google Meet call to discuss your previous experience. The final stage will be an assignment that takes 30 to 45 minutes.

We look forward to reviewing your application!