ModSquad works with major international brands and is looking for customer service professionals.

Do you have experience handling customer requests through tickets or emails?
Are you interested in a work-from-home role with flexible hours?
If so, ModSquad is currently hiring new independent Mods to join its community.

If you want to contribute to exciting projects, ModSquad is a great choice. Our clients are innovative, well-known businesses whose users expect exceptional support—and that’s exactly what we provide.

Our Mods have strong skills, a positive attitude, and reliable motivation. They help customers find solutions, resolve issues, and get the most out of the products and services offered by our clients. New projects are available now, with more added soon.

**Hourly rate:**
To be discussed during the interview.

**Project coverage (Pacific Time):**
24/7

**Commitment:**
8 hours on February 9, 2025

**Language:**
English

**We’re looking for:**
• Strong customer service skills
• An interest in television and film
• Technical support experience
• Familiarity with Zendesk
• The ability to work independently and ask questions when needed
• Excellent troubleshooting and problem-solving across different applications and platforms
• Professional-level English
• Availability for 8 hours on February 9

**Technical requirements:**
• A desktop or laptop computer with Windows 10 or higher
• A reliable headset
• Willingness to install the MSQ security software and a two-factor authentication app on your phone

**What you’ll get:**
• The chance to support major international clients such as the NFL, Vimeo, and Topps
• Flexible, self-directed scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay (shared during the first interview)
• Paid training

**Tip:**
Complete your application carefully and take the time you need. Clear, detailed responses can improve your chances of being invited to an interview.

**Note:**
Chromebooks are not compatible with ModSquad projects.

**About ModSquad:**
ModSquad provides managed digital engagement services worldwide. Through a network of over 10,000 Mods, we deliver customer support, content moderation, community management, and social media services for leading brands, including the NFL, Zendesk, and Topps. We help businesses strengthen their relationships with customers. Our Mods operate in more than 70 countries and over 50 languages, making us a trusted partner for digital engagement.

ModSquad is an equal opportunity employer and evaluates all applications without regard to protected characteristics under the law.

Compensation varies by client and is not negotiable. Rates will be shared during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.