We’re hiring a full-time Customer Support Representative to provide accurate product information, educate customers, and quickly resolve any issues they run into. You’ll work directly with customers to support them, maintain and grow existing relationships, identify opportunities to improve the product, and reduce churn.

Hours are Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

**Who we are:**
Our product helps health and wellness professionals (such as massage therapists and physiotherapists) reduce paperwork, stay organized, and free up more time for clients instead of administrative tasks. We’re a self-managed (bootstrapped), product-led, profitable company. We’re officially based in Toronto, but everyone works remotely (and has always worked remotely).

**What we’re looking for:**
We want someone customers genuinely enjoy working with. To excel in this role, you’ll need:
– Active listening
– A friendly tone
– Clear, concise writing
– Critical thinking and problem-solving
– Compassion, empathy, and patience

**What you’ll do:**
– Respond to support requests through our ticketing system (including written responses and video replies with your camera on), by phone, via Google Meet, and through chat
– Keep our knowledge base up to date
– Create short product videos to teach best practices
– Identify product gaps that impact customer success
– Coordinate with Product and Engineering to ensure issues are resolved
– Proactively spot opportunities to offer customer training
– Complete quarterly customer experience projects aligned with your interests

**What you’ll need:**
Relevant experience includes:
– 2+ years in Customer Support or Technical Support for a software product (SaaS support experience is a plus, but not required)
– Experience building and maintaining strong customer relationships
– Experience working closely with teams such as Engineering, Marketing, and Product
– Experience using a support platform like Zendesk, Help Scout, Intercom, etc.

**Why join us:**
We’re a team that cares about the work we do and takes pride in the impact we make. Our mission is to reduce stress for small owners of health and wellness clinics. We want the professionals in our community to be happy, healthy, and able to build long-term careers.

You’ll join a small, close-knit support team that’s empathetic, helpful, and genuinely skilled. Customers consistently tell us this—reflected in CSAT scores, NPS surveys, and unsolicited thank-you messages. We take care of our customers, and we take care of each other.

**Compensation:**
– Salary: 50,000 CAD
– Time off: 11 public holidays, 15 vacation days, plus an extra “bonus day off” each month when targets are met

**How to apply:**
Email **careers@clinicsense.com** to introduce yourself and explain why you’d be a great fit. We’re especially interested in the impact you made in your previous roles.

As part of the application process, please imagine you’re a Google Customer Support Representative and complete the tasks below:
– **Write a response to this question:** I’m using Google Sheets for my price list. I have 10 products and want to calculate the average price. Can you show me how?
– **Record a video response** (using **https://www.loom.com**) to this question: I’m using Google Sheets for my price list. I have 10 products and want to sort my list from highest price to lowest price. Can you show me how?
– **Write a knowledge base article:** Create a help article with step-by-step instructions on how to highlight a cell in Google Sheets when the value in that cell is greater than 10.

If you’re selected, we’ll reach out for the second interview stage: a Google Meet call to discuss your previous experience. The final stage will be a 30–45 minute exercise.

We look forward to reviewing your application!