Limitless Technology is seeking a passionate and empathetic Chat Customer Support Specialist to join our global network of remote freelance professionals.

In this role, you represent one of the best-known gaming brands in the world. You’ll work alongside hundreds of other players, using your expertise to provide gamers with a smooth, seamless experience through fast, clear, and friendly chat support. You’ll answer questions, resolve issues, and ensure every customer interaction is easy and enjoyable.

– Fully remote, freelancer role, paid hourly
– Available shifts Monday to Friday, currently from 9:00 to 18:30 (UTC)
– Hourly rate $5–$20 (depending on your location), plus additional bonuses based on quality and volume
– You choose your shifts
– To stay on the team, you must maintain a weekly average of at least 20 hours and complete 100+ chat conversations
– Over time, we’ll expand support to all global markets and offer 24/7 shift options to maximize your flexibility

This role is ideal for someone who enjoys supporting users and values flexibility in both scheduling and working style.

Your responsibilities
– Chat with customers to answer questions, resolve problems, and guide them to solutions
– Provide accurate, high-quality support according to service standards, the brand’s tone, and brand values
– Escalate complex cases to specialized teams when needed
– Maintain clear and consistent notes for every interaction
– Stay up to date on product updates, service information, and policies to provide informed support
– Provide feedback on recurring issues to help improve the overall customer experience

What you bring
– Proven customer support experience, ideally via chat or digital support
– Excellent written English with strong spelling and grammar skills
– Ability to use multiple tools and systems at the same time
– Strong attention to detail, empathy, and problem-solving skills
– Reliable internet connection and your own computer
– Flexibility for different shifts, including evenings or weekends if required
– Additional customer-related requirements, such as a valid PSN ID active for at least 1 year, 8+ hours of gameplay per month, and no community bans in the last 12 months
– At least one Windows 11 64-bit device (Mac and Chromebook support will be added soon)

Why Limitless
At Limitless Technology, we connect brands worldwide with talented freelance experts who deliver exceptional customer experiences. You’ll be part of an innovative platform that helps people work independently—while supporting some of the most exciting companies in the world.

Join our team and help redefine customer support—flexible, empowering, and human.