Kinsta is one of the leading **managed WordPress hosting companies**, with a growing community of 120,000+ businesses, including startups, universities, and Fortune 500 companies. We’re driven by outstanding quality and are proud to have earned a **97% customer satisfaction rating**.

For us, every day is an opportunity to **grow**. As a team, we constantly motivate one another to learn new and better ways to make an impact. We take pride in our work—our leaders don’t micromanage us, but they’re there to support us when we need help. Our culture is **flexible**, with a **remote-first** approach.

As our new Support Engineer, you’ll use your technical expertise, curiosity, and communication skills to deliver top-tier technical support to customers through our live chat system. You’ll report to the Support Manager and join the core of Kinsta—a team that reflects our values and commitment to exceptional support.

This role requires coverage from **4 PM to 12 AM UTC** (we use UTC for scheduling).

**What You Will Do:**
– Own customer-reported issues and drive them through to resolution.
– Research, troubleshoot, and identify solutions to customer problems.
– Use established procedures to escalate unresolved issues to the right internal teams.
– Provide fast, accurate updates and feedback to customers.
– Stay eager to learn and continually improve your technical and non-technical skills.

**What You Bring To The Role:**
– Fluent English and strong written communication skills.
– Excellent customer service skills and experience providing online support.

**Bonus Points If You:**
– Have experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
– Understand WordPress, including database structure, file/directory structure, wp-config.php directives, and common WordPress topics. WP-CLI experience is preferred.
– Are comfortable working in a command-line environment, including file management, reading and interpreting server logs, and careful attention to command syntax.
– Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git hosting (e.g., GitHub, GitLab, Bitbucket), npm, or Composer.

**Our Benefits:**
– **Annual remote expense budget**
– **Flexible paid time off (PTO)**
– **Paid parental leave**
– **Annual professional development budget:** available after one year at Kinsta
– **Sabbatical:** available after three years at Kinsta (and every three years after)
– **Location-based healthcare benefits** (including vision and dental) for employees hired in the USA, UK, Canada, and Hungary
– **Pension plan** for employees hired in the UK, and **401(k) contributions** for employees hired in the USA

Kinsta is an equal opportunity employer. We do not discriminate and take steps to prevent discrimination in hiring, recruitment, employment advertising, compensation, termination, promotion, and other employment conditions based on race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran status, sexual orientation, gender identity, gender expression, or any other protected characteristic under applicable laws and regulations in the locations where we operate.

By applying for one of our roles, you agree to the processing of the personal data you submit in accordance with Kinsta’s **Privacy Policy**, including the transfer of your data to the United States.