Are you passionate about pioneering technology that’s transforming the financial industry?

What if you could be part of a game-changing sector with no limits?

Join our team as a Customer Support Consultant at an innovative fintech platform. Work in a multicultural, multilingual environment from home, and develop your skills while reaching ambitious goals through our People First management approach.

Sounds exciting? Let’s see what it takes.

**What you will do:**
– Deliver excellent customer support in the blockchain sector via chat and email
– Build positive, long-lasting customer relationships
– Meet team KPIs
– Stay up to date with cutting-edge technology
– Handle customers’ sensitive information securely
– Follow the latest customer happiness practices
– Keep current on our clients’ products and services
– Communicate with developers and other teams across various IT companies

**What you need to succeed in this role:**
– Strong English and Russian (at least C1 in both speaking and writing)
– Experience in customer service
– Personal or professional **experience with crypto** is required
– Strong analytical and research skills
– A positive, responsible attitude
– Your own laptop/PC (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

**Bonus points:**
– Interest in innovative financial technologies, or prior experience in the financial or payments industry
– Experience with CRM systems

**Benefits and perks:**
– Flexible schedule
– Full **remote** role
– Inclusive international workplace
– Compensation in USD
– Bonuses for referring friends
– Paid intensive training and probation
– Work-life balance
– Supportive management focused on your growth and long-term collaboration
– Opportunities for self-development in a “greenhouse” environment

*Note: Benefits and items in this section may vary depending on your engagement terms. Some benefits are typically available to employees, and independent contractors may not qualify for all of them. If you are selected, the specific terms—including compensation, benefits, and working conditions—will be clearly outlined in your agreement.*

**About us:**
SupportYourApp is a Support-as-a-Service company that provides secure technical support, customer support, and CX services to technology companies worldwide.

We work with clients in 30+ countries and support 60+ languages.

Since 2010, we’ve grown into an industry leader in premium outsourced customer support, with eight hubs worldwide.

We care for our team the same way we care for our clients—unlimited support, an individual approach, and a genuinely positive experience.

We welcome people from diverse backgrounds and experiences. Apply today—send your CV in English and highlight your standout skills.

Visit: https://supportyourapp.com

**DISCLAIMER**
We are a multinational company with unbiased hiring practices. Candidate assessments are not influenced by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other factor prohibited by law in relation to access to opportunities and benefits.