Location: This is a fully remote role, so you can work from anywhere in the world with flexible hours. Please note that many team members are based in Europe, so you’ll typically need at least three hours of overlap with CET or GMT.

Interviews: The hiring process takes about four hours total over several weeks and includes a few paid practical exercises.

Salary: We pay a global hourly rate of $23 for international candidates, £17 for candidates in the UK, and €20 for candidates in Europe, assuming a standard 10-hour workweek.

Contact: careers@whereby.com

About Whereby: Whereby is a video conferencing company built on Scandinavian simplicity and designed for remote work—turning “anywhere” into a real workplace. We value everyone’s journey, believe differences make us stronger, and care about every part of who you are.

What we’re looking for: We’re seeking a customer support agent for the Whereby Meetings product. This remote role is about 10 hours per week and offers substantial flexibility. You’ll function as a consultant for the team and may be a great fit if you want extra income and enjoy collaborating in a fully remote environment.

Key responsibilities: Use the description below as a guide, not a complete list. You don’t need to meet every requirement—if you match most of them, we encourage you to apply.

Ideal profile:
– You put quality first over volume.
– You’re empathetic and attentive in every customer interaction.
– You’re comfortable supporting customers from a wide range of cultures and backgrounds.
– You can write clearly and communicate in a friendly, engaging way.
– You have experience working remotely and understand how distributed teams operate.
– You naturally troubleshoot and look for solutions on your own.
– You actively seek ways to improve the customer experience.

Work scope:
– Provide Level 1 and Level 2 support for Free, Pro, and Business users.
– Receive training and guidance for Level 2 requests.
– Help improve support processes, templates, and workflows.
– Share customer insights, feedback, and feature suggestions.
– Participate in Whereby’s cultural and social initiatives.

Daily responsibilities:
– Handle roughly 20 customer requests per day (depending on your schedule), including troubleshooting, account support, and product guidance.
– Attend support meetings to review recurring issues and potential solutions.
– Strengthen our support approach by creating tags, templates, and other improvements.
– Escalate important customer feedback to the broader team.

How success is measured:
– The quality of your responses.
– The number of tickets resolved.
– How many responses are needed to close each ticket.
– Customer satisfaction scores.

If you’ve made it this far, you should definitely apply! 🙌

For more information, check our recruiting FAQ on Notion or email careers@whereby.com. You can also learn more about Whereby in our open handbook.

Background check: Some roles may require a background check. Additional details are available in our process overview. If you have questions, contact careers@whereby.com or your Talent Partner. Background checks are completed through Zinc.

Official offer: If you don’t see this role through our official channels, it’s likely closed. Some websites may repost our listings without permission, which can lead to outdated information—please verify by emailing careers@whereby.com.