We operate fully remotely around the world with flexible scheduling. Because many team members are based in Europe, you’ll generally need at least three hours of overlapping availability with CET or GMT.

Interviews take about four hours in total, spread over several weeks, and include some paid practical exercises.

Compensation is a flat global rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for those in Europe, based on a standard 10-hour workweek.

If you have any questions, contact us at careers@whereby.com.

About Whereby: Rooted in Scandinavian simplicity, Whereby is a remote-first video meeting company dedicated to making “anywhere” a sustainable place to work. We embrace diverse backgrounds and believe our differences make us stronger. Every aspect of your identity matters to us.

What we’re looking for: We’re hiring a customer support agent for the Whereby Meetings product. This remote role is approximately 10 hours per week, with flexible scheduling and consulting-style work. It’s ideal for someone seeking additional income who enjoys collaborating in a fully remote environment.

About the role: Treat this job description as a guide rather than a strict checklist. We don’t expect a perfect match—if you’re close, we’d love to hear from you.

Qualities that contribute to success:
• You prioritize doing quality work over doing it quickly.
• You bring empathy and care to every customer interaction.
• You feel comfortable engaging with customers from many cultures.
• You type well and communicate in a warm, personable way.
• You have some remote work experience and understand how distributed teams operate.
• You’re naturally curious and good at solving problems on your own.
• You notice opportunities to improve the customer experience.

What you’ll be responsible for:
• Handling Tier 1 and Tier 2 support for Free, Pro, and Business users.
• Receiving training and guidance to take on Tier 2 requests.
• Helping improve processes, templates, and workflows.
• Sharing customer insights, feedback, and feature suggestions.
• Participating in social and cultural activities at Whereby.

Your typical tasks may include:
• Responding to around 20 customer inquiries per day, depending on your hours, covering troubleshooting, account support, and product questions.
• Joining support team meetings to review trends and potential solutions.
• Enhancing support systems through tags, templates, and other improvements.
• Flagging key customer feedback for the broader team.

How we measure success:
• The quality of your responses.
• Number of tickets resolved.
• How many replies it takes to reach a solution.
• Customer satisfaction ratings.

If you’ve made it this far, you might as well apply!

For details, visit our Recruitment FAQ on Notion or email careers@whereby.com. You can also browse our open handbook to learn more about us.

Background checks: Some roles require background screening. You can find more details in our background check overview. If you have questions, reach out to careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role doesn’t appear on our official channels, it’s likely no longer open. Some job sites repost our openings without permission, so their information may be outdated. When in doubt, email careers@whereby.com.