We operate fully remotely worldwide and offer flexible working hours. Because many of our team members are based in Europe, you should generally expect at least three hours of overlap with Central European Time or Greenwich Mean Time.

The interview process takes about four hours total, spread across a few weeks, and includes paid practical assignments.

Compensation is based on a standardized global rate: 23 USD per hour, 17 GBP per hour for candidates in the United Kingdom, and 20 EUR per hour for candidates in Europe, calculated on a ten-hour workweek.

If you have questions, contact us at careers@whereby.com.

About Whereby: Built with Scandinavian simplicity, Whereby is a remote-first video meetings company focused on making “anywhere” a sustainable place to work. We value diverse perspectives and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote position requires around ten hours per week, offers flexible scheduling, and works similarly to a consulting arrangement. It’s a great fit for anyone looking for extra income and who enjoys collaborating in a fully remote environment.

About the role: This job description is a guide, not a strict checklist. We don’t expect you to match everything perfectly—if you’re close, we’d love to hear from you.

What will help you succeed:
• You care about getting things right, not just fast.
• You communicate with empathy and respect.
• You’re comfortable interacting with people from many cultures.
• You type confidently and write in a warm, human tone.
• You have some experience working remotely and understand distributed teams.
• You’re curious and able to solve problems on your own.
• You actively look for ways to improve the customer experience.

What you’ll do:
• Provide Tier 1 and Tier 2 support for Free, Pro, and Business users.
• Help guide others handling Tier 2 requests.
• Improve processes, templates, and workflows.
• Share customer feedback, insights, and feature ideas.
• Participate in Whereby’s social and cultural activities.

Day-to-day responsibilities may include:
• Answering about 20 customer messages per day (depending on your hours), including troubleshooting, account issues, and product support.
• Attending support team meetings to discuss trends and solutions.
• Improving support tooling and systems through tags, templates, and other enhancements.
• Sharing key customer insights with the broader team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• How many messages it takes to reach a solution.
• Customer satisfaction.

If you’ve read this far, you should apply!

For more details, check our recruitment FAQ on Notion or email careers@whereby.com. You can also review our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are provided in our background check overview. If you have questions, email careers@whereby.com or contact your Talent Partner. Checks are completed through Zinc.

Verification: If this role is not listed through our official channels, it is likely no longer available. Some job sites may repost our listings without permission, which can lead to outdated information. When in doubt, email careers@whereby.com.