We work fully remotely across the globe, with flexible working hours. Since many team members are based in Europe, you’ll usually need at least three hours of overlap with CET or GMT.

Interviews last about four hours over a few weeks and include some paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for candidates in Europe, based on a standard 10-hour workweek.

For any questions, contact careers@whereby.com.

About Whereby: Built on Scandinavian simplicity, Whereby is a video conferencing company focused on remote work—creating a sustainable work environment wherever you are. We value individual career journeys and believe our differences make us stronger. To us, every aspect of your identity matters.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This fully remote role is about 10 hours per week, with flexible hours and a consulting-like working style. It’s ideal if you’re looking for additional income and enjoy a fully remote, collaborative environment.

About the role: Please treat this description as a guide rather than a strict list of requirements. We’re not looking for perfection—if you’re close, we’d love for you to apply.

Qualities that will help you succeed:
– You prioritize quality over speed.
– You bring empathy and care to every customer interaction.
– You’re comfortable working with customers from many different cultures.
– You write well and communicate with warmth and humanity.
– You have experience working remotely and understand the dynamics of distributed teams.
– You’re naturally curious and good at solving problems independently.
– You spot opportunities to improve the customer experience.

What you’ll do:
– Handle Level 1 and Level 2 support for Free, Pro, and Business users.
– Receive training and guidance to manage Level 2 requests.
– Help improve processes, templates, and workflows.
– Share knowledge, feedback, and product feature ideas coming from customers.
– Participate in Whereby’s social and cultural activities.

Your day-to-day tasks may include:
– Replying to around 20 customer requests per day, depending on your working hours, including troubleshooting, account incidents, and product guidance.
– Participating in support team meetings to analyze trends and solutions.
– Improving support systems through tags, templates, and other optimizations.
– Escalating important customer feedback to the rest of the team.

How we’ll measure your success:
– The quality of your responses.
– The number of tickets resolved.
– The number of back-and-forth messages needed to reach a solution.
– Customer satisfaction results.

If you made it this far, you can apply now!

For more information, check our recruiting FAQ in Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are included in our assessment summary. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role isn’t listed on our official channels, it’s likely closed. Some websites repost our openings without authorization, which can lead to outdated information. If you’re unsure, email careers@whereby.com.