ModSquad partners with major global brands and is looking for outstanding customer support professionals.

Do you have experience handling customer inquiries through tickets or email?
Do you like the idea of working flexibly from home?
If so, ModSquad is welcoming new independent Mods into its community.

If you want to contribute to exciting client projects, ModSquad is the perfect place. Our clients are innovative, well‑known companies whose users expect exceptional support — and that’s exactly what we deliver.

Our Mods bring strong skills, a positive attitude, and constant motivation. They help customers by finding solutions, troubleshooting issues, and ensuring they get the most out of our clients’ products and services. New projects are available now, with more on the way.

Hourly rate:
Discussed during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service skills
• Interest in TV and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem‑solving abilities across various apps and platforms
• Professional proficiency in English
• Availability for 8 hours on February 9

Technical requirements:
• Desktop or laptop running Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll get:
• Opportunities to work with major international clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly rate shared during the first interview
• Paid onboarding

Tip: Take your time filling out the application. Clear, detailed answers improve your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of more than 10,000 Mods delivers customer support, content moderation, community management, and social media services for top brands such as the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods in over 70 countries and more than 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and reviews all applications without consideration of legally protected characteristics.

Compensation varies by client and is non‑negotiable. Rates are shared during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or Washington State.