ModSquad partners with leading global brands and is looking for exceptional customer support professionals.

Do you have experience responding to customer inquiries via ticket or email?
Do you enjoy working flexibly from home?
If so, ModSquad is excited to welcome new freelance Mods to the community.

If you’re interested in contributing to engaging client projects, ModSquad is the perfect fit. Our clients are innovative, well‑known companies whose users expect outstanding support — and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and consistent motivation. They assist customers by finding solutions, resolving issues, and helping them get the most out of our clients’ products and services. New projects are available now, with more coming soon.

Hourly rate:
Discussed during the interview.

Project hours (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service skills
• Interest in TV and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem‑solving skills across various apps and platforms
• Professional English proficiency
• Availability for 8 hours on February 9

Work requirements:
• Laptop or desktop with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, shared in the initial conversation
• Paid onboarding

Tip: Take your time with the application. Clear, detailed answers increase your chances of getting an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of more than 10,000 Mods delivers customer support, content moderation, community management, and social media services for leading brands like the NFL, Zendesk, and Topps. We help companies build stronger relationships with their customers. With Mods in over 70 countries and more than 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and considers all applicants regardless of legally protected characteristics.

Compensation varies by client and is non‑negotiable. Hourly rates are provided during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or Washington.