ModSquad works with leading global brands, and we’re seeking outstanding Customer Support professionals to join us.

Have you handled customer inquiries through tickets or email?
Does working from home with a flexible schedule appeal to you?
If so, ModSquad invites you to become one of our Mod Contractors.

If you want to contribute to exciting client projects, ModSquad is the perfect place. Our clients are innovative, well‑known companies whose users expect excellent service—and that’s what we deliver.

Our Mods bring strong expertise, a positive attitude, and consistent enthusiasm. They guide customers toward the best solutions, resolve issues, and help them get the most out of our clients’ products and services. New project roles are available now, with more on the horizon.

Hourly rate:
Shared during the interview.

Project schedule (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• A customer‑focused support approach
• Interest in TV and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask for clarification when necessary
• Strong problem‑solving skills across various apps and platforms
• Professional English proficiency
• Availability for 8 hours on February 9

Workspace requirements:
• A laptop or desktop running Windows 10 or later
• A reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll gain:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, disclosed in the first interview
• Paid orientation

Tip: Take your time completing the application. Clear, thorough responses increase your likelihood of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of more than 10,000 Mods delivers customer support, content moderation, community management, and social media services for leading brands such as the NFL, Zendesk, and Topps. We help companies build stronger customer relationships. With Mods in over 70 countries and more than 50 languages, we are a trusted name in digital engagement.

ModSquad is an equal‑opportunity employer and considers applicants without regard to legally protected characteristics.

Pay rates vary by client and are non‑negotiable. Rates are shared during the interview and depend on factors like location, role complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or Washington.