ModSquad collaborates with leading global brands, and we’re looking for outstanding Customer Support professionals to join us.

Have you handled customer inquiries through tickets or email?
Do you enjoy remote work with a flexible schedule?
If so, we invite you to become a Mod Contractor in our network.

If you want to take on engaging client projects, ModSquad is the right place. Our clients are well-known, forward-thinking companies whose customers expect exceptional support—and that’s what we deliver.

Our Mods show strong skills, positivity, and enthusiasm every day. They help customers find the right solutions, resolve issues, and get the most value from our clients’ products and services. New project opportunities are available now, with more coming soon.

Hourly Rate:
To be discussed during your interview.

Project Hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What We’re Looking For:
• A customer-focused support approach
• Interest in TV and film
• Technical support experience
• Experience with Zendesk
• Ability to work independently and ask for clarification when necessary
• Strong troubleshooting skills across various apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

Workspace Requirements:
• A personal Windows 10 (or newer) laptop or desktop
• A dependable headset
• Willingness to install MSQ security software and a 2FA app on your phone

What You’ll Gain:
• Opportunities to work with major global brands like the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive project opportunities
• Fully remote work
• Competitive hourly pay, shared during your interview
• Paid orientation

Tip: Take your time completing your application. Clear, detailed answers will help improve your chances of getting an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services around the world. Our network of more than 10,000 Mods delivers customer support, content moderation, community management, and social media services for top brands including the NFL, Zendesk, and Topps. We help companies build strong customer relationships. With Mods in over 70 countries and working in more than 50 languages, we’re a trusted leader in digital engagement.

ModSquad is an Equal Opportunity Employer and considers all applicants without regard to legally protected characteristics.

Pay rates vary by client and are non-negotiable. Specific rates are shared during the interview and depend on factors such as location, job complexity, and relevant experience. This role is not open to residents of California, Colorado, New York, or Washington.