We are a fully remote team hiring worldwide and offer flexible working hours. Since many team members are based in Europe, you should generally expect at least three hours of overlap with Central European Time (CET) or Greenwich Mean Time (GMT).

The interview process takes about four hours total, spread over a few weeks, and includes paid practical tasks.

Pay is based on a standardized global hourly rate: $23 USD per hour, £17 GBP per hour for candidates in the UK, and €20 EUR per hour for candidates in Europe, calculated using a ten-hour workweek.

If you have questions, contact us at careers@whereby.com.

About Whereby: Whereby is a video meeting company built with Scandinavian simplicity. We focus on remote work and aim to make “anywhere” a sustainable place to work. We value diverse perspectives and believe our differences make us stronger—every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This is a remote role (around ten hours per week) with flexible scheduling and a structure similar to a consulting contract. It’s a great fit if you want additional income and enjoy working closely in a fully remote team.

About the role: This job description is intended as guidance, not a strict checklist. We don’t expect you to match everything perfectly—if you’re close, we’d still like to hear from you.

What will help you succeed:
• You care about doing things correctly, not just quickly.
• You communicate with empathy and respect.
• You’re comfortable working with people from many cultures.
• You type confidently and write in a warm, human tone.
• You have experience in remote work and understand distributed teams.
• You’re curious and can solve problems independently.
• You actively look for ways to improve the customer experience.

What you’ll be doing:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Coach others who handle Level 2 requests.
• Improve processes, templates, and workflows.
• Share customer feedback, learnings, and ideas for features.
• Take part in Whereby’s social and cultural activities.

Day-to-day responsibilities may include:
• Answering around 20 customer messages per day (depending on your schedule), including troubleshooting, account questions, and product support.
• Attending support team meetings to discuss trends and solutions.
• Enhancing support tools and systems using tags, templates, and other improvements.
• Sharing key customer insights with the wider team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• How many messages it takes to reach a solution.
• Customer satisfaction.

If you’ve read this far, we encourage you to apply!

For more information, see our recruiting FAQ on Notion or email careers@whereby.com. You can also read our open handbook to learn more about us.

Background checks: Some roles require background checks. Details are provided in our background check overview. If you have questions, email careers@whereby.com or contact your Talent Partner. Checks are conducted through Zinc.

Verification: If this position isn’t shown on our official channels, it’s likely no longer available. Some job sites may repost our listings without permission, which can cause outdated information. If you’re unsure, email careers@whereby.com.