Our mission is to provide customers in France with cheaper, greener energy. Octopus Energy France is a fast-growing energy company and an acknowledged ESS (social and solidarity economy). We improve the customer experience through transparency, honesty, and simplicity. We want to do more for the planet by making real, long-term investments in renewable energy and building a low-CO2 future—helping both the environment and our customers’ budgets. We aim to reshape the energy industry through our teams, our platform, and the way we use data.

We place customer satisfaction at the center of everything we do, and we genuinely value great feedback. We consistently receive some of the highest ratings among energy providers in France on both Google Reviews and Trustpilot.

**Job description**

At Octopus Energy France, we work hard to deliver customer service that is truly different—efficient, effective, and human.

To support our rapid growth and be even more available to customers—so we can provide an exceptional experience—we’re strengthening our team with motivated people who are interested in working from home and outside standard office hours.

If you’re passionate about helping customers and care about the energy transition, you’ll be a brand ambassador.

**What you will do:**
– Act as a brand ambassador on social media by handling both private and public customer messages (Messenger, X, Instagram, etc.).
– Manage customer requests for a portfolio of residential clients (phone calls and emails), anticipating needs, following up on cases, and helping reduce energy use; create personalized solutions based on each customer’s situation.
– Manage customer reviews on Trustpilot.
– Share ideas to continuously improve how we organize ourselves and handle requests.
– Proactively support team growth and development on operational matters, including recruitment and initial or ongoing training.
– Help colleagues when they encounter difficulties.

**Working conditions:**
– Two intensive onboarding weeks in our offices with the Operations teams.
– 100% remote work (except during onboarding), with office visits almost monthly for social events and ongoing training.
– A 36.5-hour contract with shifts from 7:00–15:00 or 12:00–20:00.
– Working weekends and public holidays.

**What you will need:**
– A strong commitment to the customer experience: you listen closely and genuinely want to solve problems.
– Autonomy and accountability—when you take ownership of an issue, you see it through to completion.
– Comfort working remotely and the ability to communicate clearly with colleagues.
– Excellent French skills (written and spoken). You can also hold conversations in English, since we’re part of a UK group and some communication with UK colleagues is expected.
– The ability to stay calm, precise, and well organized—especially during busy periods or complex cases.
– Curiosity and a willingness to review customer bills and figures.
– Authenticity, friendliness, and a positive attitude 🙂

**Why you’ll love this role:**
– We work in an innovative industry where learning, decisions, and building happen quickly. Profit-sharing, flexible office options, great health insurance, and a mobility allowance—your contribution will be rewarded.
– You’ll be supported by colleagues from Operations, Tech, or Finance, with access to the best tools available today. You’ll work in a fast-growing, fast-paced environment, with potential short- or medium-term growth opportunities, either within Operations or beyond.
– At Octopus Energy, we hire people who are genuinely kind and empathetic. We care deeply about equal opportunities and aim to create an inclusive, fair workplace. We encourage applications regardless of age, gender, relationship status, race, disability, pregnancy or parenthood, origin, religious beliefs, or sexual orientation.

If this sounds exciting, apply now!

**Next steps: 2 interview rounds**
– A first 30-minute video call with a Talent Partner.
– A second video interview with members of the Operations team, including scenario-based exercises.

€32,500–€32,500 per year

We may use artificial intelligence (AI) tools to help with parts of the hiring process, such as reviewing applications, analyzing resumes, or evaluating responses. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you’d like more information about how your data is processed, please contact us.